Physician Office Manager/Front Desk Coordinator
About The Position
The Office Manager/Front Desk Coordinator leads the daily operations of a growing specialty physician practice. This hands-on role balances patient service with operational excellence, supports providers, staff, and practice leadership, and helps ensure an exceptional patient experience in a fast-paced medical environment. The position oversees front office operations and patient flow, office administration, insurance and revenue cycle support, staff onboarding and development, regulatory compliance, and financial and business support. The role also helps improve office efficiency, productivity, and patient satisfaction.
Requirements
- High school diploma or GED.
- At least 3 years of medical office experience.
- Knowledge of medical terminology, patient scheduling, insurance verification, and referrals.
- Experience working with EMR/EHR systems.
- Strong Microsoft Office and computer skills.
- Excellent communication, organizational, and customer service skills.
- Must complete and pass required medical screening, background checking, and drug test.
Nice To Haves
- Associate's degree in Healthcare Administration, Business Administration, or a related field.
- Prior supervisory or leadership experience in a healthcare setting.
- Professional, dependable, detail-oriented, and accountable approach.
- Passion for exceptional patient service.
- Strong time management and organizational skills; collaborative, adaptable, and comfortable managing multiple priorities in a busy medical practice.
Responsibilities
- Coordinate daily front office operations and patient flow.
- Greet and assist patients, visitors, and vendors professionally and compassionately.
- Manage patient registration, appointment scheduling and confirmations, and patient communications.
- Verify insurance information and maintain accurate patient records.
- Collect patient payments and support front-end revenue cycle functions.
- Resolve patient concerns and maintain a welcoming office environment.
- Manage office workflow to support efficiency and productivity.
- Coordinate provider schedules, meetings, and calendars.
- Maintain office records, forms, and documentation.
- Oversee office supplies, equipment maintenance, and vendor relationships.
- Prepare reports and administrative correspondence.
- Coordinate communication among providers, staff, and external partners.
- Verify insurance eligibility and benefits; coordinate referrals and prior authorizations.
- Assist with claim-related inquiries and patient billing questions.
- Maintain accurate documentation in EMR and practice management systems.
- Assist with onboarding and training new employees; provide coaching, support, and performance feedback.
- Promote employee engagement and professional development.
- Support implementation of policies, procedures, and organizational initiatives.
- Ensure compliance with HIPAA, OSHA, and applicable healthcare regulations.
- Participate in audits, inspections, and quality improvement activities.
- Maintain confidentiality and safeguard patient information.
- Support practice accreditation and risk management efforts.
- Assist with budget monitoring and expense management.
- Reconcile daily deposits and payment reports.
- Monitor productivity, scheduling, and operational metrics.
- Identify opportunities to improve office efficiency and patient satisfaction.
Benefits
- Competitive compensation and benefits
- Collaborative and supportive work environment
- Opportunity to make a meaningful impact on patient care
- Professional growth and development opportunities
- Stable and rewarding career in healthcare administration
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
