Front Desk Office Coordinator

Pain Specialist of America LLC•Bastrop, TX

13h

About The Position

The Front Desk Office Coordinator is the initial point of contact for incoming patients and helps ensure they feel welcome and are properly greeted. The role requires strong communication skills and a customer-service-driven approach, with a composed appearance and demeanor and a calm, even temperament when handling personal matters. The coordinator supports patient check-in, scheduling, payments, records, communications, and upkeep of the reception and waiting areas.

Requirements

High school diploma or equivalent.
At least one year of experience in a customer service position.
Proficiency in MS Word, Excel, PowerPoint, and Outlook.
Organized and detail-oriented.
Customer-oriented.
Excellent written and verbal communication skills.
Ability to multitask in a fast-paced environment and meet deadlines.

Responsibilities

Check patients in, print medication lists, and provide necessary paperwork.
Collect co-pays and outstanding balances; set up recurring credit card payments when needed and process payment plans according to protocol.
Prepare the schedule one day in advance to check balance accuracy and notify patients who need to be on a payment plan.
Document payments and non-payments on the schedule and provide it to the manager at the end of the day.
Verify patient demographics and update them as needed.
Enter appropriate patient demographics into the corresponding EHR/EMR.
Obtain signed Opioid contracts from all patients and LOP Liens from LOP patients.
Scan paperwork into the appropriate systems.
Confirm appointments.
Send referral letters.
Retrieve procedure cost estimates from S-FAX.
Answer incoming calls and check phone messages, EMR/EHR messages, and email systems daily.
Maintain up-to-date HIPAA information in patient charts.
Keep the reception area, waiting area, and workstation tidy and professional.
Maintain patient confidentiality.
Travel as needed.
Perform other duties as assigned.