Physician Liaison and Referral Growth Manager

Genesis Orthopedics & Sports Medicine•Chicago, IL

3d•$45,000 - $70,000

About The Position

Genesis Orthopedics & Sports Medicine is seeking a community-facing professional to grow referrals and build trusted relationships across Chicagoland. The role represents Genesis to primary care practices, physical therapy clinics, urgent care facilities, athletic trainers, school administrators, workers’ compensation adjusters, and other community partners. It involves frequent in-person visits and daily driving throughout the region. The manager owns key referral relationships, tracks referral activity and provider feedback, follows up on outreach, and resolves referral-related issues. They educate referring offices about Genesis services, scheduling, and patient care; communicate the practice’s value; and coordinate with internal marketing, operations, growth, and clinical teams to improve referral processes. The role also supports community and provider events and manages online reviews by investigating feedback, sharing positive reviews with providers, and helping identify operational improvements to the patient experience. Genesis is a growing, multi-location orthopedic practice serving Chicagoland, including Medicaid patients and underserved communities. Its mission is to provide world-class care that people with means desire and people with limited means can access. The role reports to Marketing / Business Development leadership.

Requirements

Bachelor’s degree.
Experience in a relationship-driven role such as sales, business development, community outreach, hospitality, account management, or physician liaison work.
Reliable vehicle and valid driver’s license; the role requires daily driving across Chicagoland.
Excellent verbal communication skills and comfort entering unfamiliar settings to start conversations.
Chicago-based or ready to be.
Comfort with frequent driving and spending most of the week on the road.
Ability and willingness to track conversations and relationships in a CRM or designated reporting system.

Nice To Haves

Existing relationships with Chicago-area primary care practices, PT clinics, athletic trainers, or workers’ compensation adjusters.
Healthcare, sports medicine, or physician liaison background.
Bilingual English/Spanish.
Comfort with CRM tools and a willingness to suggest improvements.

Responsibilities

Represent Genesis Orthopedics & Sports Medicine through regular in-person visits to primary care offices, urgent care centers, FQHCs, and other referral sources.
Communicate the value of Genesis’ services and deliver targeted marketing materials to referring providers and their staff.
Identify, establish, and nurture referral relationships within the assigned territory.
Own key referrer and partner relationships, track referral activity, and follow up on changes or opportunities.
Maintain detailed records of referral activity, provider feedback, and outreach visits using CRM tools or designated reporting systems.
Educate clinical and administrative teams at referring offices about scheduling procedures, services, and patient care quality.
Act as a liaison between referring offices and Genesis, ensuring clear communication, satisfaction, and timely resolution of referral-related issues.
Collaborate with internal marketing and operations teams to align messaging and optimize referral processes.
Organize or support lunch-and-learns, dinners, open houses, coffee chats, community events, and promotional events at professional sports events.
Bring feedback and market intelligence from referring providers and community partners back to Genesis.
Investigate patient reviews, share positive reviews with providers, and support operational changes aimed at improving patient experience.