Inbox Specialist)

UPMC•Lemoyne, PA

5d•Hybrid

About The Position

UPMC in Central PA is seeking a Physician Assistant or Certified Registered Nurse Practitioner to join its Primary Care team in a hybrid float and inbox specialist role. The APP provides short-term clinical support across multiple primary care sites in a defined region, filling in during provider leave, transitions, or periods of high demand. The role includes providing same-day acute care during business hours using a patient-centered medical home model and managing Epic in-basket responsibilities, including lab results, refill requests, and patient communications, to support continuity of care and reduce administrative burden on providers. The APP is part of the care delivery team and is responsible for the quality and standards of care delivered. Under physician supervision and collaboration, the APP manages patient care through independent judgment, communication, and teamwork. The role requires collaborative relationships with physicians, other healthcare providers, patients, and families to achieve desired outcomes across the continuum of care. The successful candidate will be placed according to years and months of experience. The position is based at various UPMC Primary Care locations throughout Central Pennsylvania. The schedule is four 10-hour shifts Monday through Friday, from 7 a.m. to 5 p.m., with no weekends or on-call duties.

Requirements

Current Pennsylvania licensure and certification to practice in the Commonwealth of Pennsylvania.
At least 2 years of experience in family medicine, urgent care, or a similar outpatient setting.
Strong working knowledge of Epic EMR and in-basket workflows.
Flexibility and adaptability to meet changing clinic and inbox responsibilities.
Excellent clinical judgment, adaptability, and communication skills.
Successful completion of an approved nurse practitioner program for CRNP candidates.
Current state RN license and CRNP certification for CRNP candidates.
National certification and eligibility for licensure and CRNP certification by the Pennsylvania Board of Nursing for CRNP candidates.
Current CPR certification.
Ability to provide care and interact appropriately with patients served, including understanding lifespan growth and development and assessing age-specific patient needs.
Ability to establish and maintain positive, caring relationships with executives, managers, physicians, providers, support staff, other departments, patients, and families.
Ability to work effectively in a complex environment and handle multiple or changing priorities and specialized equipment.
Critical-thinking, analytical, problem-solving, and clinical judgment skills.
Mobility and visual-manual dexterity.
Physical stamina for frequent walking, standing, lifting, and positioning of patients.
Successful attainment and maintenance of hospital privileges when applicable.
For Senior Level: at least 3 years of experience or completion of a post-graduate residency.
For Senior Level: completion of an approved nurse practitioner program or graduation from an ARC-PA-accredited physician assistant program.
For Senior Level: completion of national certification.
For Senior Level: a Solid/Strong/Good performance rating or higher on the annual performance evaluation for consideration and continued status.
For Senior Level: completion of an OAPP-approved professional contribution within one year of hire or promotion, and department chair approval for promotion.
Required certifications such as ACLS, ITLS, NALS, or PALS must meet AHA standards, including didactic and skills demonstration components, within 30 days of hire; outpatient APPs may use a relevant, value-added business-unit-approved certification.

Nice To Haves

BSN or MSN for CRNP candidates.
Professional nursing experience and/or nurse practitioner experience.
BS or MS for Physician Assistant candidates.
Completion of a post-graduate residency for Senior Level qualification.

Responsibilities

Provide acute patient care at UPMC Primary Care practices within a defined region, filling in during provider leave, transitions, or high demand.
Deliver same-day acute care during business hours using a patient-centered medical home model.
Manage Epic in-basket messages, including lab results, refill requests, and patient communications.
Collaborate with office staff, physicians, and other APPs to promote continuity, safety, and timely care.
Manage and provide patient care for a group of patients and their families using independent judgment, communication, and collaboration.
Formulate plans of care that consider individual patient needs.
Communicate effectively with patients, families, and members of the healthcare team, both verbally and in documentation.
Apply critical thinking and acceptable professional practice standards to improve patient safety, quality, and satisfaction.
Identify patient and family education needs and provide basic education to support the episode of care.
Participate in professional learning and development, use feedback to improve practice, and seek opportunities to learn advanced techniques.
Identify opportunities to improve clinical care and workplace health, make recommendations, and participate in change initiatives.
Build and maintain positive, collaborative relationships with physicians, healthcare providers, patients, families, and colleagues.
Support workplace safety and demonstrate awareness of cultural diversity and ethical situations in patient care.
Obtain and maintain hospital privileges as required by the practice.