Physical Therapy Technician

Orthopedic Specialists of Northwest Indiana, LLC•Munster, IN

4d•$16 - $19

About The Position

The Physical Therapy Technician serves as a liaison between the Therapy department, its patients, and staff. The role facilitates communication with patients, clinic staff, referral sources, insurance companies, and corporate departments, and provides customer service to support patient care and clinic operations. The position includes patient intake, scheduling and registration, communicating insurance benefits and payment options, collecting payments, and sharing patient progress with relevant parties. The technician supports the Physical Therapy Manager with daily clinic operations and may assist with rehabilitation aide and rehab tech duties as clinic needs require. These duties can include cleaning, setting up therapy equipment, and assisting with exercises under therapist instruction.

Requirements

High school diploma or GED.
Proficiency with Microsoft Word, Outlook, and Excel.

Nice To Haves

Strong background in providing excellent customer service.
Knowledge of healthcare insurance benefits and coverage.

Responsibilities

Create and maintain an environment that provides a high level of customer service.
Provide professional, friendly, and compassionate service to patients and staff in person and by telephone.
Set expectations for physical and occupational therapy services, including intake paperwork, insurance benefits, preauthorization, outcome measures, account payments, and clinic layout, in accordance with company best practices.
Accurately schedule and register patients.
Inform patients about insurance benefits, including their cost share and payment options.
Collect patient balances, copayments, self-pay amounts, and durable medical equipment payments according to company guidelines.
Communicate promptly by email, phone, and/or in person.
Communicate patient progress to physicians, nurse case managers, adjusters, and attorneys by fax, email, or phone.
Support the Physical Therapy Manager with daily clinic operations.
Remain flexible to perform rehabilitation aide duties when clinic support is needed.
Occasionally assist as a rehab tech based on office demands, including cleaning tables, equipment, and floors.
Set up patients on electrical stimulation, hot packs, cold packs, and ultrasound.
Clean up equipment left out in the therapy gym.
Set up or demonstrate exercises for patients under therapist instruction.