Physical Therapy Patient Registration - Moline

ORA Orthopedics•Moline, IL

2d•Onsite

About The Position

We are seeking a versatile and dedicated individual to join ORA's Physical Therapy Patient Registration team to provide excellent patient care and support in the clinic. In this role, you will communicate with patients to schedule, cancel, or reschedule physical therapy appointments while providing a welcoming environment. ORA holds all our staff members accountable for providing high-level care, maintaining patient confidentiality, and complying with all HIPAA rules and regulations. As a part of the Physical Therapy Patient Registration Team, you will play a vital role in providing excellent patient care by communicating and scheduling physical therapy appointments in a friendly and efficient manner.

Requirements

High school diploma or equivalent.
Excellent interpersonal, oral, and written communication skills.
Ability to organize and prioritize tasks effectively and accurately.
Strong computer skills and ability to efficiently navigate multiple computer applications simultaneously.
Flexibility to work some evenings and Saturdays.
Ability to occasionally travel to other ORA physical therapy clinic locations as needed.

Nice To Haves

Previous customer service experience in a medical office setting.
Prior EMR experience is preferred.

Responsibilities

Communicate with patients to schedule, cancel, or reschedule physical therapy appointments.
Provide a welcoming environment for patients.
Verify patient demographic information and update it as needed.
Scan insurance and identification cards.
Verify insurance eligibility and update patient accounts accordingly.
Direct or assist patients in completing appropriate paperwork.
Answer patient questions.
Manage point-of-series collections.
Prepare patient charts for upcoming appointments.
Assist coworkers daily.
Maintain patient confidentiality and comply with all HIPAA rules and regulations.