Physical Therapy Office Manager

Elite Sports Performance & Physical Therapy•Stoughton, MA

5d•Onsite

About The Position

Elite Sports Performance & Physical Therapy in Stoughton, MA is seeking a motivated, detailed-oriented, and well-organized professional to lead the Patient Care Coordination team of our established and growing physical therapy outpatient practice. We are looking for a strong leader with excellent staff management and communication skills to manage our dedicated team of Patient Care Coordinators. The ideal candidate is customer service-oriented and committed to helping us provide the highest quality physical therapy care to our patients. Reporting to our Chief Operating Officer and Director of Billing & Credentialing, this position is full-time and includes a comprehensive benefits package, including health, dental and visions insurance benefits, generous paid-time-off, continuing education benefits, and a 401(k) plan with employer matching program. We are continuing to grow and offer strong growth potential for motivated and talented staff.

Requirements

Previous staff management or office management experience in a healthcare office setting preferred (ideally a physical therapy clinic)
Excellent written and verbal communication skills.
Strong computer skills and experience with Microsoft Office Suite and Google Workspace.
Experience working with EMR systems (experience with Empower EMR a plus) and other PT systems (i.e. Medbridge)
Ability to innovate and implement new systems to improve work flow and efficiency.
Ability to multi-task effectively in a fast-paced environment.
Cooperative, team-oriented, and professional.
Reliable and dependable.
Highly organized with excellent attention to detail.
Ability to work flexible hours, ideally at least two evening shifts per week (until 7:30 PM)

Responsibilities

Managing our PT office administration team of 2-4 Patient Care Coordinators to ensure optimal front desk coverage, customer service, and strong team performance.
Effectively providing phone, email, and in-person reception duties.
Managing the schedules and caseloads of physical therapists effectively and efficiently to meet productivity goals.
Scheduling patient appointments and managing schedules of our clinical teams.
Ensuring all physical therapy patients and guests are greeted cordially and an in a timely manner.
Verifying patient insurance benefits and demographic information.
Obtaining insurance referral and authorizations from third-party payers.
Collecting, processing and applying payments to patient accounts.
Entering patient and insurance company data into EMR system and running reports as assigned.
Maintaining HIPAA compliance and patient confidentiality at all times.
Assisting in physical therapy marketing efforts (i.e. email newsletters, social media posts, testimonial campaigns, etc.)
Recruiting, hiring, and onboarding new staff as necessary.
Maintaining clean and organized office areas.
Other administrative duties as assigned.