Physical Security Engineer

RELX•Alpharetta, GA

About The Position

The Physical Security Engineer is a specialist in support services who applies theory in practice and independently performs the full range of responsibilities in a specific area. The role provides specialized support for global physical security technology and supporting infrastructure, including enterprise access control, video surveillance, cloud-based security platforms, and related connectivity. Networking knowledge supports physical security operations. The team safeguards employees, visitors, facilities, and critical business operations, providing 24/7 security operations support through risk assessment, incident management, intelligence gathering, investigations, and security technology solutions. The role supports global operations and requires domestic and international travel of up to 25%, along with participation in an on-call support rotation.

Requirements

Experience managing and supporting enterprise physical security systems in a distributed environment.
Knowledge of access control, video surveillance, monitoring platforms, and supporting infrastructure technologies.
Ability to troubleshoot hardware, software, network connectivity, and platform-related issues.
Experience with system deployment, hardware installation, configuration, commissioning, and lifecycle management activities.
Ability to develop and deliver internal communication plans with guidance from senior leadership.
Experience preparing complex documents, reports, operational procedures, technical documentation, and asset inventories.
Ability to build and maintain effective relationships with internal stakeholders, vendors, and cross-functional teams.
Willingness and ability to travel domestically and internationally up to 25%.
Ability to participate in an on-call support rotation.

Responsibilities

Administer and support enterprise physical security systems across global operations.
Deploy, configure, maintain, and troubleshoot access control platforms, including Verkada, Avigilon, and Openpath.
Manage camera systems, wired access control panels, surveillance devices, monitoring solutions, and associated infrastructure.
Monitor security events and the operational health, availability, and performance of physical security platforms.
Provide smart-hands support for servers, network equipment, access control systems, surveillance devices, PCs, and infrastructure management tools.
Deploy hardware; perform rack-and-stack activities; and install, configure, commission, replace, upgrade, and refresh security and infrastructure equipment using standardized procedures.
Perform firmware upgrades, software updates, security patching, and device lifecycle management for cameras, access control systems, servers, and supporting infrastructure.
Investigate and resolve alerts, outages, connectivity loss, and performance degradation, and coordinate restoration efforts.