Senior Consulting Engineer Physical Security

CDW•New York, NY

16h•$107,300 - $150,180

About The Position

CDW is seeking a Senior Consulting Engineer to plan, design, implement, and support client physical security systems. The role involves developing technical architectures and physical network designs, assessing existing systems, and recommending solutions. Systems may include video surveillance, access control, sensors, air quality control, and third-party integrations. The engineer troubleshoots and maintains complex hardware and software, supports customer engagements as a technical point of contact, and collaborates with account managers, sales teams, project managers, partners, and customers. The role includes supporting project delivery through CDW’s project management methodology, conducting design workshops, developing and executing test plans, producing customer-facing documentation, managing time and expenses against statements of work, and ensuring solutions meet design expectations and customer approval. Travel of 25%–50% and occasional weekend or off-hours work may be required.

Requirements

Bachelor’s degree and at least 5 years of experience delivering complex technical solutions, including planning, development, implementation, and support; alternatively, at least 9 years of such experience.
Hands-on Genetec or Verkada Systems Engineering experience.
Ability to work weekends and/or off-hours as necessary to meet client needs.
Ability to travel 25%–50%.
Ability to communicate effectively with clients.
Ability to physically lift up to 30 pounds of equipment.
Attention to detail in inventory and logistics.
At least 2 years of related experience in infrastructure/network environments, including some network engineering experience with hardware and software, network security practices, and designing, planning, and implementing LANs and WANs using current technology.

Nice To Haves

Two years of consulting experience.
Milestone Systems Engineering experience.
At least one year of programming or analytical work experience.
Axis Certified Professional Certification.
Genetec Security Center Omnicast and Synergis Certificates.
Milestone Certified Integration Technician Certificate.
Meraki MV experience.
Verkada experience.
Video surveillance system implementation experience.
Access control system implementation experience.
Environmental sensor implementation experience.
IoT device implementation experience.

Responsibilities

Consult with clients to plan, design, implement, and support physical security systems.
Develop technical architectures and physical network designs; analyze existing physical security systems and recommend solutions.
Set up, configure, and test systems including video surveillance, access control, sensors, air quality control, and third-party integrations.
Troubleshoot, maintain, and upgrade systems, and resolve complex hardware and software problems.
Assist account managers during sales by educating customers about physical security technologies and identifying potential cross-selling opportunities.
Assist with project management using CDW’s methodology and follow lifecycle-oriented processes and procedures.
Ensure stable performance environments for enterprise computer applications.
Participate in IT projects to improve or upgrade converged network solutions.
Interface with customers’ technical and business staff, including project sponsors and stakeholders on complex engagements.
Serve as the technical point of contact for customer engagements.
Create and execute test plans for assigned components to meet project requirements.
Manage time and expenses to meet or exceed Statement of Work expectations.
Produce high-quality deliverables using appropriate document templates.
Ensure solutions are implemented as designed and meet customer satisfaction and approval.
Coordinate with Professional Services Managers, Sellers, Project Managers, partners, and customers to manage expectations, timelines, and commitments.
Conduct or lead design workshops for complex designs addressing customer, partner, business, and technical objectives.
Develop plans and activities proactively to avoid problems.
Educate customers about solutions throughout the project or service lifecycle.