Phone Technician - Secret clearance

General Dynamics Information Technology • Arlington, TX

2d • Onsite

About The Position

The Phone Technician supports GDIT’s Joint Service Provider Enterprise Transport Management - Next-Gen (JSP ETM - NG) program at the Pentagon in Arlington, Virginia. The role installs, configures, and troubleshoots phones and network connectivity for customers in the National Capital Region. The technician works directly with clients, provides assistance with end-device training and configuration preferences, and supports voice-team equipment operations, inventory, and logistics. The position is onsite and requires 25–50% travel.

Requirements

• At least 3 years of related experience.
• An associate degree in a related technical discipline, or an equivalent combination of education, technical training, or work experience.
• Experience with industry-standard VoIP, ISDN, and analog phone installation.
• Must currently possess an Interim Secret clearance and be able to obtain a Secret clearance.
• U.S. citizenship required.

Responsibilities

• Install, configure, and troubleshoot phones and network connectivity for customers in the National Capital Region.
• Meet clients with a professional demeanor.
• Plan network installations using manuals and technical specifications.
• Document system configuration adds, moves, and changes using client documentation standards.
• Terminate and test new cables to ensure they are properly incorporated into the system and working correctly.
• Test circuits and components with test meters to isolate malfunctioning systems.
• Configure and deploy phones.
• Assist clients with training and end-device configuration preferences.
• Use the Remedy Ticketing System to track adds, moves, and changes.
• Receive equipment and materials delivered for the VoIP team and engineers.
• Stage equipment and materials at the client warehouse and prepare them for delivery.
• Install phone firmware.
• Inventory Voice Team supplies.
• Receive faulty phones from customers at different locations, return them to the warehouse, and prepare them for return.
• Transport equipment between the warehouse and customer site.

Benefits

• Medical plan options, including some with Health Savings Accounts
• Dental plan options
• Vision plan
• 401(k) plan with company match
• Paid time off, including vacation, sick and personal time, holidays, and paid parental, military, bereavement, and jury duty leave
• Short- and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance
• Wellness packages
• Competitive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree