Phone Technician - Secret clearance
About The Position
GDIT is hiring a Phone Technician to support the Joint Service Provider Enterprise Transport Management - Next-Gen (JSP ETM - NG) program at the Pentagon in Arlington, Virginia. The role supports phone services and network connectivity for customers in the National Capital Region. The technician installs, configures, tests, and troubleshoots phones, cabling, circuits, and related network connectivity; assists customers with end-device training and configuration preferences; and handles phone and equipment staging, inventory, delivery, and returns. The position is onsite, scheduled for 40 hours per week, and requires 25–50% travel. Candidates need an associate degree in a related technical discipline and three years of experience, or an equivalent combination of education, technical training, or work experience. Experience installing Voice over IP (VoIP), ISDN, and analog phones is required. The role requires the ability to obtain an active Secret clearance; the candidate must currently possess an Interim Secret clearance and be a U.S. citizen.
Requirements
- Three years of related experience and an associate degree in a related technical discipline, or an equivalent combination of education, technical training, or work experience.
- Experience with industry-standard VoIP, ISDN, and analog phone installation.
- Ability to obtain an active Secret clearance; an Interim Secret clearance must currently be possessed.
- U.S. citizenship.
Responsibilities
- Install, configure, and troubleshoot phones and network connectivity for customers in the National Capital Region.
- Meet clients with a professional demeanor.
- Plan network installations using manuals and technical specifications.
- Document system configuration adds, moves, and changes according to client documentation standards.
- Terminate and test new cables to ensure they are properly incorporated into the system and working correctly.
- Test circuits and components with test meters to isolate malfunctioning systems.
- Configure and deploy phones.
- Assist clients with training and configuration preferences for end devices.
- Use the Remedy Ticketing System to track adds, moves, and changes.
- Receive equipment and materials delivered for the VoIP team and engineers.
- Stage equipment and materials at the client warehouse and prepare them for delivery.
- Install phone firmware.
- Inventory Voice Team supplies.
- Receive faulty phones from customers at different locations, return them to the warehouse, and prepare them for return.
- Transport equipment between the warehouse and customer sites.
Benefits
- Comprehensive benefits and wellness packages.
- 401(k) with company match.
- Competitive pay and paid time off.
- Medical plan options, including options with Health Savings Accounts.
- Dental plan options.
- Vision plan.
- Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave.
- Short- and long-term disability benefits.
- Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
