CAT Scale Phone Technician

CAT SCALE COMPANY•Walcott, IA

2d•Onsite

About The Position

CAT Scale Company is seeking a full-time Phone Technician to provide customer support for its truck-scale services. The role involves answering calls from customers in the United States and Canada, documenting resolutions, and troubleshooting hardware, software, network, and smartphone-app questions. The technician also supports CAT Scale locations with service and repair needs, helps drivers create Weigh My Truck accounts, communicates with other departments, and escalates issues when necessary. The position is on-site, not remote. Starting pay is $17 per hour. The shift is 2 p.m. to 10 p.m. after training, and weekends are expected. A pre-employment drug test and background check are required; employees are also subject to random drug testing.

Requirements

Maintain a positive attitude.
Work under limited supervision.
Be a self-starter.
Have excellent communication skills over the phone and in person.
Have proficient computer and keyboarding skills.
Have solid documentation skills.
Be able to search internally and externally for support information.
Have experience handling challenging and unique situations.

Nice To Haves

Ability to troubleshoot apps on an iPhone or Android smartphone.

Responsibilities

Provide outstanding customer service.
Answer incoming customer calls and log resolutions.
Troubleshoot customers’ hardware, software, and network-related questions across the United States and Canada.
Complete special projects as assigned.
Call CAT Scale locations across the United States and Canada regarding ongoing service and repairs.
Help drivers sign up for a Weigh My Truck account.
Communicate with various departments within CAT Scale Company.
Escalate issues to the next level of support as needed.