CAT Scale Phone Technician

CAT Scale Company•Walcott, IA

1d•Onsite

About The Position

CAT Scale Company is seeking a full-time Phone Technician to support professional truck drivers and CAT Scale locations across the United States and Canada. The company provides reliable, accurate, certified truck weights through partnerships with truckstops and emphasizes high-quality service, personnel, and equipment. This is an on-site position, not remote. Starting pay is $17 per hour. The shift is 2 p.m. to 10 p.m. after training, and weekends are expected. The role works under limited supervision and includes varied responsibilities and assigned special projects.

Requirements

A positive attitude.
Ability to work under limited supervision.
Ability to be a self-starter.
Excellent communication skills over the phone and in person.
Proficient computer and keyboarding skills.
Solid documentation skills.
Ability to search internally and externally for support information.
Experience handling challenging and unique situations.
Ability to troubleshoot smartphone apps on iPhone or Android devices is a plus.

Nice To Haves

Ability to troubleshoot apps on a smartphone (iPhone or Android).

Responsibilities

Provide outstanding customer service.
Answer incoming customer calls and log resolutions.
Troubleshoot customer questions about hardware, software, and network-related issues.
Call CAT Scale locations across the United States and Canada to support ongoing service and repairs as needed.
Help drivers sign up for a Weigh My Truck account.
Communicate with various departments within CAT Scale Company.
Escalate issues to the next level of support as needed.
Complete special projects as assigned.