Phone Service Technician

Lincoln Electric • Michigan City, IN

2d • Onsite

About The Position

As a member of the Service team, the Phone Service Technician will provide customer technical phone support for the Vanair product line.

Requirements

• Minimum 2 years professional experience
• Self-starter, organized and punctual
• Must be computer literate
• Must possess a general mechanical aptitude, physical strength, and hand dexterity for working with hand tools
• Excellent communication skills
• Good electrical aptitude (12V and 120V) for machinery and mechanical devices
• Must be able to work in a high-stress environment, operate as a team, and interface with other departments
• Must be able to work in a safe manner with no supervision
• This requires mechanical aptitude, physical strength, the continuous use of hands including grasping, pushing, and pulling, as well as maneuvering inside, around, and underneath vehicles regularly.

Responsibilities

• Provide technical product phone support for our customers
• Maintain accurate records of service cases and troubleshooting steps taken by entering them into the computer
• Work with the Warranty Administrator when warranty parts are needed to ensure timely repairs are held to a schedule
• Willing to be cross-trained for repairing and reconditioning Vanair products in-house

Benefits

• First-of-the-month Friday company-supplied lunches.
• Local charity events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed