Phone Service Technician

Lincoln Electric • Michigan City, MI

20h • Onsite

About The Position

As a member of the Service team, the Phone Service Technician will provide customer technical phone support for the Vanair product line. Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. Vanair®, a Lincoln Electric company, has been an industry leader since 1972, working to bring our customers the very best in Mobile Power Solutions®. Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxyfuel cutting equipment, and has a leading global position in brazing and soldering alloys. We are recognized as the Welding Expert™, which advance customers’ fabrication capabilities to help them build a better world. If you like being challenged, want to be a part of something special, and desire being part of an exciting team that is always striving to be at the forefront of our industry, then we’re looking for you – a driven and motivated new team member.

Requirements

• Minimum 2 years professional experience
• Self-starter, organized and punctual
• Must be computer literate
• Must possess a general mechanical aptitude, physical strength, and hand dexterity for working with hand tools
• Excellent communication skills
• Good electrical aptitude (12V and 120V) for machinery and mechanical devices
• Must be able to work in a high-stress environment, operate as a team, and interface with other departments
• Must be able to work in a safe manner with no supervision
• This requires mechanical aptitude, physical strength, the continuous use of hands including grasping, pushing, and pulling, as well as maneuvering inside, around, and underneath vehicles regularly.

Responsibilities

• Provide technical product phone support for our customers
• Maintain accurate records of service cases and troubleshooting steps taken by entering them into the computer
• Work with the Warranty Administrator when warranty parts are needed to ensure timely repairs are held to a schedule
• Willing to be cross-trained for repairing and reconditioning Vanair products in-house

Benefits

• Pleasant, clean, well-lighted environment.
• First-of-the-month Friday company-supplied lunches.
• Local charity events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed