Phone Installation Technician (Government)

AT&T•Mclean, VA

2d•Onsite

About The Position

AT&T Global Public Sector is seeking a Phone Installation Technician to join their National Security Team. This role is responsible for the installation, maintenance, and support of telecommunications systems, including VoIP and legacy phone systems, for the Federal Government and intelligence community. The position requires a minimum of 5 days per week in the office, located at the customer's site. The team provides coverage from 6:00 a.m. to 6:00 p.m. with flexibility for 24x7 operations, potentially requiring extended hours and last-minute support.

Requirements

Excellent knowledge of various cabling methodologies, industry standards, troubleshooting techniques, and reading/understanding cable run lists.
Experience with installing endpoints including but not limited to desktop IT equipment, printers, VOIP and digital phones, network switches.
Experience resolving technical problems and answering queries that involve computer hardware, network, and telecommunications systems.
TSSCI with poly clearance.

Nice To Haves

Related work experience in IT hardware and cabling installation.
Experience with implementation on the Sponsor's network LAN infrastructure.
Ability to adapt to quickly changing tasks and requirements.
Ability to quickly learn new skills while on the job.

Responsibilities

Installation, maintenance, and support of telecommunications systems, including VoIP and legacy phone systems.
Installation, pulling, terminating, and dressing cabling according to industry and Sponsor standards.
Troubleshooting and repair of faulty connections, dropped calls, or hardware issues.
Configuration of call routing, voicemail, extensions, and phone features.
Supporting all facets of phone installations.
Troubleshooting a variety of telephones.
Local travel may be required between customer buildings or temporary assignment to an alternate location.
Working extended hours during critical peaks and being available to meet last minute requests.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone