Phone Operator | Saturday and Sunday | 7AM to 7PM

White Rock Medical Center • Dallas, TX

20h

About The Position

White Rock Medical Center is seeking a compassionate, care-minded Phone Operator to support its PBX helpdesk and IT Helpdesk functions. This dual-role position is approximately 60% PBX work and 40% IT Helpdesk work. The operator answers and routes calls, supports emergency communications, and assists with IT documentation and troubleshooting under guidance. The role requires a pleasant attitude, dependability, responsibility, and willingness to learn. The posting identifies a Saturday and Sunday schedule from 7 AM to 7 PM and also notes availability for weekends, rotating shifts, and overnight shifts.

Requirements

• At least 1 year of experience working in a healthcare environment with a PBX switchboard.
• At least 6 months of experience in an entry-level IT Helpdesk role.
• GED or high school diploma.
• Must be available for weekends, rotating shifts, and overnight shifts.
• Demonstrated dependability, responsibility, pleasant attitude, and willingness to learn.

Nice To Haves

• Some college preferred.

Responsibilities

• Answer incoming calls and route them to the correct department or extension.
• Conduct emergency communication with fire and emergency response units.
• Prioritize calls to the CODE phone over all other calls.
• Complete IT documentation and troubleshoot IT-related issues with guidance.
• Train on the PBX system and existing VoIP platform.
• Perform other duties as assigned by the Manager.
• Provide consistent, timely, respectful customer service and respond to requests, complaints, and questions.
• Follow HIPAA guidelines, patient rights policy, the compliance program, and applicable safety and emergency procedures.

Benefits

• Competitive salary and benefits
• Employee programs and events
• Paid Time Off
• 7 company holidays
• Employer-paid life insurance
• Additional voluntary benefits such as short-term disability and long-term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED