Phoenix Field Technical Services Manager

Motorola Solutions•Phoenix, AZ

15d•$80,000 - $120,000•Onsite

About The Position

The T7 Mission Critical Networks Field Technical Services Manager leads Motorola Solutions’ Phoenix, Arizona-based Motorola Service Center and Field Service Organization. The role oversees a multidisciplinary technical team responsible for subscriber technical support, installation services, and above-contract maintenance work. The team includes Mobile Installation Technicians, Subscriber Portable Programming Technicians, Infrastructure Installers, Project Managers, and Service Administrators. The manager oversees regional field operations primarily across Arizona, Utah, Nevada, Colorado, Wyoming, New Mexico, and El Paso, Texas, with broader operational touchpoints throughout the Western U.S. The role is accountable for customer satisfaction, timely fulfillment of contractual obligations, and efficient, budget-conscious team leadership. Local presence in Phoenix is required, along with travel of up to 25% throughout the territory for project deliverables and executive customer engagements. The employee must live within commuting distance of a major metro airport. Responsibilities include directing day-to-day service operations and customer engagements, managing the regional Motorola Airtime System, leading and developing technical personnel, planning staffing and resources, and collaborating with cross-functional partners. The manager also oversees the assigned portfolio’s P&L, budgets, forecasts, and investment planning, while partnering with Sales and other teams on customer lifecycle activities and revenue growth. Candidates must be U.S. citizens and able to obtain any required customer security clearance. The position is subject to a stringent fingerprint background check under the U.S. Department of Justice CJIS Security Policy. Indefinite U.S. work authorization and a current, valid driver’s license with a clean driving record are required. Work permit sponsorship and relocation are not provided.

Requirements

At least 5 years of experience in a technical services business, with a deep understanding of service operations, SLA management, and customer support.
At least 3 years of direct experience managing technical staff, multidisciplinary teams, or project organizations.
Strong working knowledge of Land Mobile Radio (LMR), P25 systems, E911 architectures, and associated IP networking fundamentals.
Experience managing portfolio budgets, understanding P&L components, and contributing to operational forecasting.
A bachelor’s degree, or at least 3 years of experience in management, LMR, RF systems, radio communications, radio frequency, Motorola equipment, wired or wireless communication systems, IT systems, telecommunications, public safety, engineering, networking, or military experience.
Strong sense of urgency and a track record of resolving critical customer outages efficiently.
Ability to navigate matrixed organizational structures and leverage cross-functional resources.
Strong problem-solving, decision-making, and self-directed leadership skills.
U.S. citizenship and ability to obtain background clearance as required by a U.S. government customer.
Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is unavailable.
Current, valid driver’s license and clean driving record.
Ability to meet local-presence requirements in Phoenix, Arizona, and reside within commuting distance of a major metro airport.
Ability to travel up to 25% throughout the territory for project deliverables and executive customer engagements.
Ability to pass the required stringent fingerprint background check under the CJIS Security Policy.

Responsibilities

Oversee day-to-day service operations to meet customer expectations, service-level agreements, and regional financial targets.
Build and maintain a responsive, customer-focused service culture and foster long-term customer trust and repeat business.
Direct customer engagements and provide decisive leadership during critical system outages and crisis situations.
Oversee operation and ongoing management of the Motorola Airtime System within the region.
Lead, mentor, and advocate for technical personnel, setting training, qualification, and professional development objectives.
Develop staffing and resource-allocation plans that balance routine project work with rapid-response emergency support.
Drive culture and behavioral change across a matrixed team and foster collaboration with cross-functional Motorola Solutions partners.
Maintain P&L oversight for the assigned business portfolio, including budget compliance, financial forecasting, and investment planning.
Partner with Sales and internal teams on customer-lifecycle activities, including scoping, costing, pricing, and revenue growth.
Evaluate operational workflows and implement process improvements.
Oversee the Phoenix Motorola Service Center and Field Service Organization and their delivery of subscriber technical support, installation services, and above-contract maintenance work.