Phlebotomy Tech I

BMC Software•Boston, MA

6d•$21 - $27

About The Position

Provides quality, customer-oriented laboratory services, including patient registration, specimen collection and processing, and related duties. Performs venipuncture and maintains necessary equipment and supplies. The role is in the Phlebotomy Outpatient department and is full time, scheduled Monday through Thursday from 11:30 a.m. to 8 p.m. and Friday from 9:30 a.m. to 6 p.m., with rotating weekends and holidays.

Requirements

High school diploma or GED.
Excellent oral and written English communication and interpersonal skills to communicate courteously and effectively with internal and external contacts.
Excellent analytical and critical-thinking skills, attention to detail, organizational ability, and follow-through.
Ability to maintain strict confidentiality of personal and health-sensitive information.
Ability to handle challenging situations effectively and balance multiple priorities.

Nice To Haves

Phlebotomy and/or specimen-processing experience is preferred.

Responsibilities

Perform venipunctures according to laboratory policies and procedures, including collection of timed, blood culture, pediatric, and neonatal specimens.
Identify patients and specimens, verify specimen identification, and label specimens according to laboratory policies and procedures.
Receive and prepare laboratory specimens for analysis and testing, including study specimens, random and 24-hour urine specimens, and send-out specimens.
Centrifuge and aliquot specimens and follow special handling instructions.
Prioritize and route stat and routine specimens to appropriate laboratory sections within required time frames; assist with specimen pickup and delivery as needed.
Prepare workstations with essential supplies.
Monitor and record daily temperatures and perform scheduled equipment maintenance as needed.
Complete documentation and troubleshooting logs and communicate issues to a supervisor.
Use technical training and develop in-depth knowledge of the laboratory information system (LIS) and its functions.
Perform order entry, inquiries, crediting, and other basic LIS functions according to policies and procedures.
Register patients in the EPIC registration system, including updating demographics, validating insurance and eligibility, and assigning medical record numbers.
Answer the telephone according to department policy and procedure.
Meet hospital standards of performance and conduct, including standards related to patient rights and customer service.
Use hospital behavioral standards to guide decisions and support the department’s and hospital’s mission and goals.
Manage time appropriately and meet attendance and punctuality standards.
Attend department meetings, deliver reports promptly, and document assigned quality-improvement activities.
Assist with training new laboratory support technicians and phlebotomy students.
Complete assigned laboratory and hospital safety, compliance, and competency training and follow infection-control and safety procedures.
Perform special procedures as requested by supervisors, assistants, and specialists.