Phlebotomy Supervisor

Labcorp • West Monroe, LA

20h • Onsite

About The Position

LabCorp is seeking a Phlebotomy Supervisor to join their team in West Monroe, LA. This role involves leading a team of over 25 phlebotomists, managing patient flow, wait times, inventory, and operational duties such as payroll and scheduling. The supervisor will also be responsible for hiring and training new phlebotomists, handling employee relations, and ensuring exceptional customer service. This position offers an opportunity to make a difference in healthcare by directly impacting the patient and client experience.

Requirements

• High school diploma or GED or equivalent
• Proven track record in providing exceptional customer service
• Strong communication skills: both written and verbal
• Ability to work independently or in a team environment
• Comfortable working under minimal supervision
• Valid driver’s license and a clean driving record with reliable transportation
• Flexibility to work overtime as needed
• Able to pass a standardized color blindness test
• Be at least 21 years’ old

Nice To Haves

• 2 year or more experience in a supervisory or people leader position
• 3 years or more experience as a phlebotomist
• In lieu of work experience, a Phlebotomy certification or completed training program must come from an accredited agency

Responsibilities

• Supervise a team of (+25) phlebotomists working in Patient Service Centers and/or physician's offices
• Manage patient flow, wait times, and inventory levels and information logs
• Monitor monthly productivity and report any deviations as necessary
• Coordinate phlebotomists' schedules through resourceful and creative thinking
• Perform operational duties such as payroll, monthly schedules and performance appraisals
• Partner with Human Resources regarding employee relations issues and disciplinary actions
• Hire and train phlebotomists to fill any open positions
• Communicate effectively to internal and external customers including patients, client office staff, sales team, logistics and senior management
• Provide exceptional customer service to all patients and clients
• Assist in the set-up of new Patient Service Centers or Client Offices
• Provide resolution of any patient or client issues
• Perform, collect and prepare specimens when needed
• Travel to additional sites as necessary

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Quarterly bonus based on performance metrics (PST Incentive Plan)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees