Phlebotomist (Bilingual – English/Spanish)

CSL•Houston, TX

About The Position

The Phlebotomist efficiently and safely collects plasma from donors by performing venipuncture, monitoring the pheresis process, and following Standard Operating Procedures (SOPs), Food & Drug Administration (FDA) guidelines, and applicable safety policies. The role performs all aspects of the pheresis procedure, including donor setup, monitoring, and disconnect, and works to support product quality, donor safety, and a positive donation experience. The Phlebotomist explains donation and screening information to donors as needed, responds to donor reactions and questions, records process incidents and donor data, and helps maintain equipment and supplies. The position may involve cross-training in other areas and performing other job-related duties as assigned. Bilingual skills may be required at the organization's discretion.

Requirements

High school diploma or equivalent.
For California centers, persons performing automated plasmapheresis procedures must be state-certified at a minimum as a Certified Phlebotomy Technician I or be a current Registered Nurse by the State of California.

Nice To Haves

At least 12 months of experience in a medical or health care environment, or an equivalent combination of education and experience.
Bilingual English/Spanish skills; bilingual skills may be required at the organization's discretion to meet business needs.

Responsibilities

Collect plasma from donors by performing venipuncture, monitoring the pheresis process, and following SOPs.
Perform all aspects of the pheresis procedure and plasma collection, including donor setup, donor monitoring, and donor disconnect.
Perform donor venipuncture in compliance with SOPs and FDA guidelines.
Evaluate donor vein performance, make necessary corrections, and adjust the donation process to support efficient collection, product quality, donor safety, and a positive donor experience.
Educate new donors as needed about therapeutic products made from donated plasma, screening, health tests, appointments, donation fees, center policies, nutrition, and other relevant information; answer donor questions promptly and professionally.
Watch for donor reactions and assist with them or notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record incidents during pheresis, including machine alerts and alarms, volume variances, and adverse donor events.
Perform calibrations, verify required maintenance, and respond to and resolve complex equipment alarms or donor issues.
Troubleshoot equipment failures, document incidents, and remove or replace equipment from service.
Monitor donor flow on the donor floor and alert the Group Leader or Supervisor to flow issues.
Collect arm samples or whole blood samples from donors for testing.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed to meet business needs and perform other job-related duties as assigned.