Phlebotomist (Bilingual – English/Spanish)

CSL Plasma•Houston, TX

About The Position

The Phlebotomist collects plasma from donors by performing venipuncture, monitoring the pheresis process, and following Standard Operating Procedures (SOPs), Food & Drug Administration (FDA) guidelines, and applicable safety policies. The role includes setting up donors, monitoring and disconnecting them, evaluating vein performance, addressing donation-process issues, and helping ensure product quality, donor safety, and a positive donor experience. The Phlebotomist records donor data and incidents, collects samples for testing, performs equipment calibrations and maintenance verification, and troubleshoots equipment failures and complex alarms. The role also supports donor education, responds to donor reactions and questions, monitors donor flow, and maintains a clean, supplied work environment. Cross-training and other job-related duties may be assigned as business needs require. CSL Plasma operates plasma donation centers, and collected plasma is used by CSL to manufacture plasma-derived therapies. The organization describes inclusion and belonging as central to its mission and identifies itself as an Equal Opportunity Employer.

Requirements

High school diploma or equivalent required.
At least 12 months of experience in a medical or health care environment preferred, or an equivalent combination of education and experience.
For centers located in California, automated plasmapheresis procedure staff must be state-certified as a Certified Phlebotomy Technician I or be a current Registered Nurse by the State of California.
Bilingual English/Spanish skills may be required at the organization’s discretion to meet business needs.
Different qualifications or responsibilities may apply based on local legal or educational requirements; refer to local job documentation where applicable.

Nice To Haves

At least 12 months of experience in a medical or health care environment, or an equivalent combination of education and experience.

Responsibilities

Perform all aspects of the pheresis procedure and plasma collection in compliance with SOPs, including donor setup, monitoring, and disconnect.
Perform donor venipuncture in compliance with SOPs and FDA guidelines.
Evaluate donor vein performance, make necessary corrections, and adjust the donation process to support efficiency, product quality, donor safety, and a positive donor experience.
Educate new donors when needed about plasma-derived therapeutic products, screening, health tests, appointments, donation fees, center policies, nutrition, and other relevant information.
Answer donor questions promptly, accurately, and professionally.
Monitor donors for reactions and assist with reactions or notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record pheresis incidents, including machine alerts and alarms, volume variances, and adverse donor events.
Perform required calibrations and verify maintenance in accordance with SOPs.
Respond to and resolve complex equipment alarms or donor issues; troubleshoot equipment failures; document incidents; and remove or replace equipment from service as needed.
Monitor donor flow on the donor floor and alert the Group Leader or Supervisor to flow issues.
Collect arm or whole blood samples from donors for testing.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand applicable center policies and procedures for hyper immune programs.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas when needed to meet business needs.
Perform other job-related duties as assigned.