Phlebotomist - Waukesha Center - We Train!

Versiti•Waukesha, WI

About The Position

The Phlebotomist performs whole blood and apheresis collections under direct supervision by department leadership. The role provides donors with a safe, respectful, compassionate, and service-focused donation experience, performs donor screening and phlebotomy, and helps maintain product integrity and accurate records. The position also supports a collaborative team culture and may involve operating mobile drive vehicles to transport staff, supplies, and equipment safely to collection sites.

Requirements

High school diploma or GED.
Knowledge of standardized work routines and methods, general facts and information, and/or use of simple equipment, machines, and materials; knowledge may be acquired through on-the-job training.
Ability to read and interpret standard operating procedures, safety rules, operating and maintenance instructions, and department manuals.
Basic mathematical aptitude and strong attention to detail.
Ability to apply judgment to written or oral instructions.
Ability to organize work for a productive workflow.
Ability to provide consistently positive, professional, empathetic, donor-centric service.
Ability and desire to contribute to a positive team culture through respectful communication, behavior, and collaboration.
Ability to work independently and with a team, and to adapt to changing organizational and donor needs.
Strong communication skills, including respectfully providing and receiving feedback from peers, donors, and leadership.
Ability to work evening, weekend, and holiday hours.
Ability to learn and use required computer applications.
A valid driver's license is needed to operate mobile drive vehicles.

Nice To Haves

Less than one year of job-related experience is preferred.
One to three years of relevant people-facing experience is preferred.

Responsibilities

Perform donor screening, including collecting donor histories and conducting a mini-physical.
Perform venipunctures and blood draws while ensuring donor safety.
Treat donors with customer service excellence and provide respectful, compassionate, professional service.
Respond to donor and customer inquiries, requests, and complaints promptly, escalating to a leader when appropriate.
Prepare collection sites and set up equipment, including technology systems.
When qualified and needed, operate mobile drive vehicles and safely transport staff, supplies, and equipment in accordance with DOT guidelines.
Observe donors for reactions, respond appropriately to questions and concerns, provide reaction care, and assist other staff with reactions when needed.
Conduct automation using Alyx and/or Trima when required, including recognizing and responding to automation reactions.
Recruit and convert donors for automation.
Maintain product integrity, ensure proper donor identification, perform routine equipment maintenance, and complete department records.
Rebook donors for future donation appointments.
Contribute to a positive team culture through teamwork, collaboration, respectful communication, and support for coworkers.
Follow applicable regulatory and compliance requirements and standard operating policies and procedures.
Perform other duties reasonably within the scope of the job classification.