Phlebotomist - Waukesha Center - We Train!

Versiti, Inc.•Waukesha, WI

About The Position

Under direct supervision by department leadership, the Phlebotomist performs whole-blood and apheresis product collections and provides donors with a respectful, compassionate, professional, and high-quality donation experience. The role includes donor screening, medical interviews, mini-physicals, venipunctures, donor safety and reaction care, and rebooking donors for future appointments. The employee supports a collaborative and respectful team culture and works to ensure product integrity and compliance with applicable policies and procedures. The role may also involve operating mobile drive vehicles with a valid driver's license, safely transporting staff and supplies in accordance with DOT guidelines, and setting up collection sites and equipment. The schedule rotates every 13 weeks. Employees work four 10-hour shifts between Sunday and Saturday, with hours scheduled within the department's operating hours of 5:30 a.m. to 8:30 p.m. Compensation is $17.36 per hour, with evening and weekend differentials and skill-based increases available after training.

Requirements

High school diploma or GED.
Knowledge of standardized work routines, general facts and information, and/or simple equipment and materials; this knowledge is typically acquired through on-the-job training.
Ability to read and interpret standard operating procedures, safety rules, operating and maintenance instructions, and department manuals.
Basic mathematical aptitude and strong attention to detail.
Ability to apply judgment to written or oral instructions and organize work for productive workflow.
Ability to provide consistently positive, professional, empathetic, donor-centric service.
Ability and desire to support a positive team culture through respectful communication, behavior, and collaboration.
Flexibility to work independently and as part of a team, and adaptability to changing organizational and donor needs.
Strong communication skills, including respectfully providing and receiving feedback from peers, donors, and leadership.
Ability to work evening, weekend, and holiday hours.
Ability to learn and use required computer applications.
A valid driver's license is needed to operate mobile drive vehicles when applicable.

Nice To Haves

Less than one year of job-related experience preferred.
One to three years of relevant people-facing experience preferred.

Responsibilities

Perform donor screening, collect donor histories, conduct mini-physicals, determine donor eligibility, and perform phlebotomy.
Provide donors with professional, respectful, compassionate customer service and respond to inquiries, requests, and complaints; escalate issues to a leader when appropriate.
Prepare collection sites and set up equipment, including technology systems.
When applicable, operate mobile drive vehicles and safely transport staff, supplies, and equipment in accordance with DOT guidelines.
Ensure donor safety, observe donors for reactions, provide reaction care, and assist other staff with reactions as needed.
Perform automation procedures using Alyx and/or Trima when applicable, recognize and respond to automation reactions, and recruit and convert donors for automation.
Maintain product integrity and proper donor identification, perform routine equipment maintenance, and complete department records.
Rebook donors for future donation appointments.
Contribute to a positive team culture through collaboration, effective communication, and respectful support of coworkers.
Follow applicable regulatory and compliance requirements and standard operating policies and procedures.
Perform other assigned duties reasonably within the scope of the job classification.