Phlebotomist (FGP) - Manhattan, Center for Women's Health
About The Position
The Phlebotomist performs routine specimen collection by venipuncture or finger stick, following established protocols. The role includes preparing patients for blood draws, explaining procedures and answering questions, gathering testing materials, verifying patient information, and labeling specimens accurately. The successful candidate uses laboratory information systems for specimen accessioning, label generation, and related processing operations. The position also supports patient intake and flow, point-of-care testing within the scope of practice, infection-control and safety procedures, laboratory follow-up, accurate clinical documentation, supply management, and a positive patient experience. The Phlebotomist works collaboratively with clinical colleagues and site management and upholds NYU Langone Health’s mission, values, and service standards.
Requirements
- High school diploma or equivalent.
- One year of phlebotomy experience performing venipunctures and finger sticks.
- Practical knowledge of information system operations.
- Phlebotomy certificate, Medical Assisting certification, or equivalent experience.
- Interpersonal skills for interacting with patients, physicians, and other customers.
- Strong verbal communication skills in English.
- Strong English writing skills, including legibility, neatness, and completeness of thought.
- Detail-oriented, able to handle stress from an irregular workload, and consistently businesslike and professional.
- Ability to communicate effectively with all levels of the organization.
Nice To Haves
- Previous Medical Assistant experience.
Responsibilities
- Perform routine phlebotomy in laboratory or patient areas, assessing the patient's general appearance and frame of mind before venipuncture and following clinical procedures.
- Accurately label specimens, promptly handle STAT specimens, and label blood bank specimens according to laboratory protocol.
- Perform quality-control phlebotomy procedures, dispose of used needles properly, and follow safety, isolation, and sterile procedures.
- Complete patient intake, including obtaining vital signs and performing applicable point-of-care testing when needed.
- Validate patient medical records when accessing or updating information, including patient name and date of birth.
- Assist with patient flow, escort patients and specimens, and clean rooms and treatment areas according to infection-control standards.
- Explain MyChart functionality and purpose to patients during intake.
- Ensure appropriate translation services or equipment are available before visits.
- Follow equipment, specimen-collection, and clinical-safety logbook requirements; contact outside laboratories about outstanding specimens.
- Maintain patient privacy in accordance with HIPAA standards and review in-basket folders for tasks related to patient lab requisitions.
- Use EPIC to review and update laboratory records and communicate with peers and supervisors about patient care.
- Stock rooms and supply areas; check supplies for expiration dates and communicate replenishment needs.
- Support clinical quality management through documentation and maintenance of clinical supplies and equipment.
- Review applicable downtime procedures and complete annual competencies, including fire safety, hazardous waste, and HIPAA compliance.
- Promote a positive patient experience as an NYU Langone Health Faculty Group Practice brand ambassador and follow the CARES service strategy.
- Greet patients professionally, explain care interactions, collaborate with colleagues and site management to resolve inquiries, and anticipate patient needs.
- Participate in service recovery using the LEARN model, escalating issues to leadership as appropriate.
- Share opportunities to improve patient experience and access, collaborate with Patient Access Center and Central Billing Office colleagues, and support Access Agreement principles.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits and wellness package
- Financial security benefits
- Generous time-off program
- Employee resource groups for peer support
- Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
