Phlebotomist - Geneseo

University of Rochester•Street, MD

11d•$20 - $27•Onsite

About The Position

The Phlebotomist collects, registers, and processes patient laboratory specimens using multiple collection techniques, protocols, and computer systems. The role follows rigorous patient-identification and order-verification protocols for patients of all ages and levels of complexity. The Phlebotomist may also perform EKGs and serves patients at assigned locations, including Patient Service Centers, clinics, nursing homes, and patients’ homes. The position requires sound judgment, problem-solving, customer-service skills, flexibility, and the ability to work independently and as part of a team. On-call responsibilities may be required. The role includes greeting patients; verifying demographic and insurance information; reviewing physician orders; resolving discrepancies; registering patients and billing information in multiple computer systems; interpreting tests and generating labels; collecting and labeling specimens; and processing specimens for transport. It also involves maintaining supplies, site cleanliness, and equipment; responding to customer inquiries; participating in quality-assurance activities; and performing EKGs in accordance with laboratory and infection-control procedures. The employee may be reassigned to other locations without prior notice and must be able to travel to them.

Requirements

High school diploma or equivalent and less than one year of phlebotomy experience, or graduation from a phlebotomy training program, or an equivalent combination of education and experience.
Ability to follow patient-identification, order-verification, age-specific, infection-control, and safety protocols.
Excellent judgment, problem-solving, and customer-service skills.
Flexibility and ability to work independently and as part of a team.
Ability to travel to assigned locations.

Nice To Haves

Knowledge of medical terminology and anatomy.
Customer-service experience.

Responsibilities

Greet and interact pleasantly with patients.
Verify patient demographic and insurance information and review physician orders.
Resolve issues with patients or physicians’ offices, document them, and update computer systems.
Register patients and billing information in computer systems, interpret and enter tests, convert diagnostic wording to billing codes, and generate accurate labels.
Follow patient-identification and order-verification protocols before collecting specimens.
Perform venipuncture, heel sticks, and finger sticks; direct collection of other specimens such as throat cultures, urine, and stool, following age-specific, procedural, infection-control, and safety protocols.
Label specimens according to protocols.
Process specimens through centrifugation, aliquoting, and preparation for transport, including computer logging, packaging, and prioritization to preserve specimen integrity.
Maintain supplies, order stock according to PAR guidelines, and receive and rotate stock by expiration date.
Maintain site cleanliness and neatness.
Monitor and maintain equipment, including temperature documentation, disinfection, sharps management, maintenance, and inspections; troubleshoot issues.
Answer phone and verbal customer inquiries, provide routine and technical information, and take initiative to resolve customer needs.
Participate in quality-assurance monitoring and initiatives, including data collection and statistics.
Perform EKGs according to laboratory and infection-control processes.
Work at varied assigned locations as needed and travel to those locations.
May take on-call responsibilities.
Perform other duties as assigned.