Phlebotomist (Norfolk)

The Blood Connection•Suffolk, VA

14h

About The Position

The Phlebotomist screens and collects whole blood from allogeneic donors and, when applicable, autologous, directed, and therapeutic donors in accordance with departmental SOPs and regulatory standards. The role also screens and collects automated red blood cells, double red blood cells, and plasma products using an automated collection system. The Phlebotomist observes donors for potential problems, provides post-phlebotomy care, performs daily quality control, and completes required paperwork and equipment logs. The position requires excellent customer service skills and a presentable, professional appearance. The Phlebotomist must be able to work varied hours, including some weekends, and adapt to schedule or location changes with less than 24 hours’ notice when necessary. The role also involves organizing and operating Donor Services vehicles, including box trucks, company cars or vans, and mobile units where applicable.

Requirements

High school diploma or GED.
National Phlebotomy certification or at least two years of phlebotomy experience; certification is preferred and two or more years of experience is required.
Valid driver's license with no major infractions and dependable transportation.
Excellent customer service skills.
Ability to read, understand, and follow written and verbal instructions.
Ability to follow SOPs in a heavily FDA-regulated environment.
Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and coworkers.
Ability to work with all levels of staff in a diverse work environment.
Ability to establish and maintain effective working relationships with staff, management, and peers.
Ability to work varied hours, including some weekends.
Ability to adapt to schedule or location changes with less than 24 hours’ notice when necessary.
Ability to lift, pull, or push up to 50 pounds.
Ability to stand or walk for extended periods and bend and twist.

Nice To Haves

National Phlebotomy certification.

Responsibilities

Recruit onsite automated donors when the schedule is not full.
Recruit onsite whole-blood donors when donor flow is slow.
Screen prospective donors through medical history, mini physical, and testing results.
Conduct donor health histories and physical assessments according to current standard operating procedures.
Select appropriate materials for blood collection and perform venipuncture on eligible donors.
Set up and prime automated collection systems and select collection procedures based on donor constraints and inventory needs.
Strip, seal, and pack units for transport or storage.
Provide post-phlebotomy care and supportive care, and document donor reactions.
Keep the donor area stocked with materials and equipment needed to screen and collect donors.
Collect blood according to SOPs, FDA regulations, and AABB standards.
Perform and document quality control for designated blood collection equipment.
Tag and report defective equipment according to SOPs and remove it from service when required.
Ensure all forms and entries associated with a blood drive are complete and accurate.
When serving in the absence of a Charge Tech or Team Leader, review associated forms for completeness and accuracy and report unresolved disciplinary problems to the appropriate Manager.
Work with the recruitment team to make each blood drive successful.
Organize and operate Donor Services vehicles, including driving box trucks, company cars or vans, and mobile units where applicable.
Greet donors and donor contacts in a friendly, professional manner and thank donors after collection.
Maintain an environment where donors and donor contacts feel comfortable and valued.
Maintain a professional appearance and attitude.
Participate in company-sponsored blood drives and other special events.
Perform other duties as assigned or required.