Phlebotomist (Norfolk)

The Blood Connection•Suffolk, VA

About The Position

A Phlebotomist screens and collects whole blood from allogeneic donors and, when applicable, autologous, directed, and therapeutic donors in accordance with departmental SOPs and regulatory standards. The role also screens and collects automated red blood cells, double red blood cells, and plasma products using an automated collection system. The Phlebotomist monitors donors for potential problems and provides post-phlebotomy care. The position performs daily quality control and completes required paperwork, including run sheets, QC sheets, weekly maintenance logs, malfunction forms, and device logs, in accordance with SOPs and regulatory standards. It requires excellent customer service skills and a presentable appearance. The Phlebotomist must be able to work varied hours, including some weekends, and adapt, when necessary, to schedule or location changes with less than 24 hours’ notice. The role may be eligible for Charge Tech/Team Leader assignment based on supporting scorecard metrics and/or commensurate experience. It may include organizing and operating Donor Services vehicles, including box trucks, company cars and vans, and mobile units where applicable.

Requirements

High school diploma or GED.
National Phlebotomy certification preferred, or at least two years of phlebotomy experience required.
Valid driver’s license with no major infractions and dependable transportation.
Excellent customer service skills.
Ability to read, understand, and follow written and verbal instructions.
Ability to follow SOPs in a heavily FDA-regulated environment.
Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and coworkers.
Ability to work with all levels of staff in a diverse work environment.
Ability to establish and maintain effective working relationships with staff, management, and peers.
Ability to work varied hours, including some weekends, and adapt to schedule and/or location changes with less than 24 hours’ notice when needed.
Ability to lift and/or push or pull up to 50 pounds, stand or walk for extended periods, and bend and twist.

Nice To Haves

National Phlebotomy certification.
Experience supporting a Charge Tech/Team Leader assignment, as indicated by commensurate experience and/or supporting scorecard metrics.

Responsibilities

Recruit automated donors onsite when the schedule is not full and recruit whole blood donors onsite when donor flow is slow.
Screen prospective donors through medical history, mini physical, and testing results.
Perform donor health histories and physical assessments according to current SOPs.
Select appropriate blood collection materials and perform venipuncture on eligible donors.
Set up and prime automated collection systems and select procedures based on donor restraints and inventory needs.
Strip, seal, and pack units for transport or storage.
Provide post-phlebotomy care and supportive care and documentation for donor reactions.
Keep the donor area stocked with materials and equipment needed to screen and collect donors.
Collect blood according to SOPs, FDA regulations, and AABB standards.
Perform and document quality control for designated blood collection equipment.
Tag and report defective equipment according to SOPs and remove it from service when required.
Ensure all forms and entries associated with blood drives are complete and accurate.
When acting in the absence of the Charge Tech/Team Leader, review associated forms for completeness and accuracy and report unresolved disciplinary problems to the appropriate Manager.
Work with the recruitment team to make each blood drive successful.
Organize and operate Donor Services vehicles, including driving box trucks, company cars and vans, and mobile units where applicable.
Greet donors and donor contacts in a friendly, professional manner and thank donors after collection.
Maintain an environment in which donors and donor contacts feel comfortable and important.
Maintain a professional appearance and attitude.
Participate in company-sponsored blood drives and other special events.
Perform other duties as assigned or required.