Phlebotomist (Float) - Abrams - Laboratory

El Rio Health•Tucson, AZ

11d

About The Position

The Phlebotomist collects and processes laboratory orders and specimens for testing used in disease diagnosis, treatment, and prevention. The role provides excellent service to patients and internal and external customers, and contributes to a positive, professional, and productive laboratory environment. The position supports El Rio Health’s mission to provide comprehensive, quality health care that is affordable and accessible to people with health care needs. The Phlebotomist performs venipuncture for patients of all ages, prepares and processes specimens, enters and retrieves laboratory orders and results, and coordinates specimen dispatch and courier pickups. The position also supports patient check-in, insurance verification, collection payments, supply ordering, laboratory documentation, and resolution of missing specimens, encounters, and charges. The employee travels to other clinic locations when needed and complies with laboratory, facility, safety, infection-control, and Joint Commission Certification requirements.

Requirements

High school diploma or GED.
Certificate from an accredited phlebotomy school and/or at least two years of experience as a Phlebotomist or Medical Laboratory Assistant; experience as a Patient Care Technician (PCT) is preferred.
Current Basic Life Support (BLS) certification for health care providers.
Current, valid Level I fingerprint clearance card in good standing, or application for the card within seven working days after beginning employment. A Level One Non-IVP card or fingerprint receipt must be submitted before the hire or transfer date, and the card must be received within 30 days after that date.
Reliable transportation capable of meeting operational reassignments during the workday.
If driving during work hours, a valid driver’s license and compliance with Arizona vehicle insurance requirements.
Ability to undergo pre-employment drug testing and applicable post-accident, reasonable-suspicion, return-to-duty, and follow-up drug and alcohol testing.
If applicable, an equivalent combination of education and experience may be considered when directly related to the job’s functions and responsibilities.

Nice To Haves

Certificate from an accredited phlebotomy school.
Five or more years of experience as a Phlebotomist or Medical Laboratory Assistant.
Bilingual English/Spanish skills, including the ability to speak, read, and write in both languages.

Responsibilities

Perform blood draws by venipuncture for patients of all ages.
Monitor the quality of supplies, equipment, and appliances at drawing sites, and ensure sample-collection supplies are in good condition.
Verify insurance using the intranet, practice management system, and telephone.
Greet and check in patients, collect copayments, open and close collection postings, and submit money bags to accounting.
Prepare and provide instructions for patient sample collection.
Learn and maintain departmental recording and filing systems.
Deliver STAT or critical results to providers or registered nurse staff as needed.
Enter laboratory orders for El Rio and reference laboratories into the electronic health record or laboratory information system.
Retrieve patient results from laboratory systems upon request.
Comply with laboratory and facility policies and procedures.
Order specimen collection and transport supplies and office supplies from the department and reference laboratories.
Maintain a safe work environment, address or report safety issues and hazards, and participate in safety programs, potentially including assignment to an emergency response team.
Process and separate blood from serum and prepare samples for testing.
Prepare send-out samples according to reference laboratory requirements.
Provide excellent customer service, address and resolve complaints, and serve as an example of service to internal and external customers, employees, and patients.
Troubleshoot tests in question and missing specimens from reference laboratories.
Resolve missing encounters and resubmit missing charges.
Support patient invoices from reference laboratories.
Coordinate dispatch and courier pickup requests for STAT specimens.
Travel to other clinic locations when needed.
Consult with clinicians and medical staff on laboratory-service matters.
Maintain phlebotomy, PKU, STAT, redraw, rejection, temperature, and critical/panic logs.
Maintain clean, safe, and hygienic work areas in accordance with policies and procedures, including handwashing and infection prevention and control requirements.
Demonstrate understanding of and proficiency with compliance and reporting requirements related to Joint Commission Certification standards.