Phlebotomist (Bilingual – English/Spanish)

CSL•Burlington, NC

About The Position

The Phlebotomist collects plasma from donors by performing venipuncture, monitoring the pheresis process, and following Standard Operating Procedures (SOPs), Food & Drug Administration (FDA) guidelines, and applicable safety requirements. The role includes donor setup, monitoring and disconnect, assessing vein performance, responding to donor reactions, and making adjustments to support donor safety, product quality, and an efficient donation experience. The position also involves educating donors, collecting samples, recording donor and incident information, calibrating and troubleshooting equipment, responding to equipment alarms or donor issues, and helping maintain donor flow and a clean, well-supplied work environment. The employee protects confidential information and may be cross-trained or assigned other job-related duties as business needs require. Candidates for this posting must be bilingual in English and Spanish. A high school diploma or equivalent is required. At least 12 months of experience in a medical or health care environment is preferred, or an equivalent combination of education and experience. In California centers, those performing automated plasmapheresis must be state-certified as a Certified Phlebotomy Technician I or be a current Registered Nurse in California. Additional qualifications or responsibilities may apply based on local requirements.

Requirements

Bilingual in English and Spanish; the posting states candidates must be bilingual in both languages.
High school diploma or equivalent.
For California centers, persons performing automated plasmapheresis procedures must be state-certified as a Certified Phlebotomy Technician I or be a current Registered Nurse by the State of California.

Nice To Haves

At least 12 months of experience in a medical or health care environment, or an equivalent combination of education and experience.

Responsibilities

Collect plasma from donors by performing venipuncture, monitoring the pheresis process, and following SOPs.
Perform all aspects of the pheresis procedure and plasma collection, including donor setup, monitoring, and disconnect.
Perform donor venipuncture in compliance with SOPs and FDA guidelines.
Evaluate donor vein performance, make necessary corrections, and adjust the donation process to support efficiency, product quality, donor safety, and a positive donor experience.
Educate new donors as needed about plasma-derived therapeutic products, screening, health tests, appointments, donation fees, center policies, nutrition, and other pertinent information; answer donor questions accurately and professionally.
Watch for donor reactions and assist or notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record incidents during pheresis, including machine alerts and alarms, volume variances, and adverse donor events.
Perform calibrations and verify maintenance according to SOPs; respond to and resolve complex equipment alarms or donor issues.
Troubleshoot equipment failures, document incidents, and remove or replace equipment from service.
Monitor donor flow on the donor floor and alert the Group Leader or Supervisor to flow issues.
Collect arm or whole blood samples from donors for testing.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand policies and procedures for applicable hyper immune programs at the center.
Maintain a clean and efficient work environment, ensure operating supplies and forms are available, and follow HSE and OSHA policies and procedures while promoting safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed to meet business needs.
Perform other job-related duties as assigned.