Phlebotomist III - Floater

Quest Diagnosticsorporated•Wilmington, NC

8h•Onsite

About The Position

The Patient Services Representative III-Floater (PSR III) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR III draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR III has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR III will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate. Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

Requirements

Ability to provide quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills, including pediatric and geriatric.
Must be able to make decisions based on established procedures and exercise good judgment.
Must have reliable transportation, valid driver license, and clean driving record, if applicable.
Keyboard/data entry experience.
Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.

Nice To Haves

Medical assistant or paramedic training preferred.
Phlebotomy certification preferred.
Minimum 2 years in a Patient Service Center environment preferred.
Customer service in a retail or service environment preferred.

Responsibilities

Draw quality blood samples from patients.
Prepare specimens for lab testing following established practices and procedures.
Explain procedures to patients and draw blood specimens skillfully, safely, and accurately.
Demonstrate Leadership Behaviors, focusing on process excellence, confidentiality, and accuracy of patient information.
Perform daily activities accurately and on time under the direction of the area supervisor.
Maintain a safe and professional environment.
Perform forensic and clinical specimen collection and processing duties with confidence.
Verify patient demographic information and initials, including patient signature post-venipuncture, to confirm correct labeling.
Maintain required records and documentation.
Demonstrate organizational commitment and promote a positive image.