Phlebotomist II Territory

Quest Diagnostics•Houston, TX

About The Position

The Phlebotomist II Territory role is based in Houston, Texas, and provides professional phlebotomy services across assigned Patient Service Centers, client offices, and other sites. The role involves travel throughout the assigned territory, with travel required up to 75%. The schedule is Monday to Friday, 6:00 AM to 6:00 PM, with rotational weekends. Pay starts at $20.80 per hour; offers depend on relevant skills, training, experience, education, certifications, market factors, and organizational factors. Successful candidates may be eligible for annual performance bonus compensation. The position requires independent, accurate specimen collection and processing, including more complex collections and patient or client situations. The Phlebotomist II confirms patient identity and orders, prepares specimens for testing and transport, enters patient and billing information, and maintains compliance with procedures and confidentiality requirements. The role also supports site operations, communicates with patients and clients, and maintains a clean and welcoming collection environment. Candidates must have at least two years of phlebotomy experience and a high school diploma or equivalent. Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana. The role requires a valid driver license and clean driving record when applicable, reliable transportation, and the ability to meet travel expectations.

Requirements

At least two years of phlebotomy experience.
High school diploma or equivalent.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Experienced phlebotomy skills, including pediatric and geriatric collections.
Ability to work independently and produce accurate, error-free work in a fast-paced setting with minimal on-site supervision.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
English language proficiency.
Travel required, up to 75%.
Maintain reliable transportation and meet role travel expectations; a valid driver license and clean driving record are required if applicable.
Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of an accredited phlebotomy program, medical assistant training, or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar certification.

Responsibilities

Perform specimen collections according to established procedures, including venipuncture and capillary draws.
Handle difficult draws, including pediatric, geriatric, and hard-stick collections, with minimal error.
Verify patient identification and obtain signatures to ensure specimen labeling accuracy.
Perform data entry for patient registration, test orders, and billing information.
Prepare specimens for transport and testing by labeling, centrifuging, splitting, and storing them as required.
Research test and client information and verify written and electronic orders using laboratory systems or service directories.
Resolve routine patient and client concerns independently and escalate non-routine issues appropriately.
Provide professional, respectful, and efficient service and clearly explain collection procedures to patients.
Maintain a clean, orderly, and welcoming collection environment and manage multiple priorities in a high-volume setting.
Provide coverage across Patient Service Centers and client offices within the assigned territory, sometimes with minimal notice.
Complete office activities accurately and on time.
Obtain identification, enter billing information, and collect payments when required, following corporate policies.
Follow departmental policies, procedures, safety protocols, and compliance standards, including patient confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.
Demonstrate the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement.

Benefits

Day 1 medical, supplemental health, dental, and vision benefits for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.