Phlebotomist II Territory

Quest Diagnostics•Mentor, OH

3d•$17 - $26

About The Position

The Phlebotomist II travels within an assigned territory to provide professional phlebotomy services at Patient Service Centers, client offices, and other sites. The role ensures accurate specimen collection and patient identification, follows testing protocols, and supports high-quality laboratory results. The phlebotomist works independently with a consistently low error rate and handles more complex collections and patient or client situations while delivering professional service and demonstrating Quest’s 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement. The position is based in the Mentor, Ohio territory. The stated schedule is Monday through Friday, 7:00 AM to 7:00 PM, with rotational weekends. Travel of up to 75% is required. The minimum pay range is $21.50+ per hour; offers may consider relevant skills, training, experience, education, certifications, market factors, and organizational factors. Eligible candidates may receive annual performance bonus compensation. Benefits may vary according to whether the role is part-time or full-time. Listed offerings include medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours; well-being and health assessment programs; a mental health program; vacation and health/flex time; holidays and a personal day; financial coaching; a 401(k) or Roth IRA with company match up to 5% after 12 months; employee stock purchase plan; life and disability insurance; flexible spending accounts; annual incentive plans; matching gifts; education assistance; and career advancement opportunities.

Requirements

Two years of phlebotomy experience.
High school diploma or equivalent.
Travel up to 75%.
Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.
English language proficiency is required.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Ability to work independently and perform accurate, low-error work in a fast-paced setting with minimal on-site supervision.
Experienced phlebotomy skills, including pediatric and geriatric collections.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed.
Ability to perform repetitive hand motions requiring fine dexterity and to stand or sit for extended periods.
Frequent walking and standing, with occasional bending, kneeling, reaching, twisting, or pulling.
Extensive use of a phone and computer and frequent communication in English with patients and clients.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of a phlebotomy-accredited program or medical assistant or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

Perform specimen collections according to established procedures, including venipuncture and capillary draws, and handle difficult pediatric, geriatric, and hard-stick collections with minimal error.
Obtain patient identification and signatures to confirm accurate specimen labeling, and perform necessary data entry.
Prepare specimens for transport and testing through labeling, centrifuging, splitting, and storage as required by test orders.
Research test and client information, and verify written and electronic orders using laboratory technology systems or directories of services.
Resolve routine patient and client concerns independently and escalate non-routine issues appropriately.
Provide professional, respectful, and efficient service; communicate procedures clearly, answer patient questions, and use problem-solving skills to complete daily procedures.
Accurately enter patient registration, test order, and billing information.
Maintain a clean, orderly, and welcoming collection environment and manage multiple priorities in a high-volume setting.
Provide coverage across Patient Service Centers and client offices in the assigned territory, including with minimal notice.
Ensure daily office activities are completed accurately and on time.
Maintain reliable transportation and meet travel expectations, including having a valid driver license and clean driving record if applicable.
Obtain identification, enter billing information, and collect payments when required in accordance with corporate policies.
Follow departmental policies, procedures, safety protocols, compliance standards, and patient-information confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.

Benefits

Medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Eligible candidates may receive annual performance bonus compensation.