Phlebotomist II Territory
About The Position
The Phlebotomist II Territory travels within an assigned territory to provide professional phlebotomy services at Patient Service Centers, Client Offices, and other sites. The role ensures accurate specimen collection, patient identification, and compliance with testing protocols to support high-quality laboratory results. The phlebotomist communicates effectively with patients, staff, and clients, works independently with a consistently low error rate, and handles complex collections and patient or client situations while demonstrating Quest's 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement. The position is based in Beachwood, Ohio, with a Monday-to-Friday schedule of 6:00 AM to 6:00 PM and rotational weekend coverage. Travel of up to 75% is required, including coverage across assigned Patient Service Centers and Client Offices, potentially with minimal notice. Reliable transportation, a valid driver's license, and a clean driving record are expected where applicable.
Requirements
- Two years of phlebotomy experience.
- High school diploma or equivalent.
- Ability to travel up to 75%.
- Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.
- Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
- Ability to work independently and accurately in a fast-paced setting with minimal on-site supervision.
- Experienced phlebotomy skills, including pediatric and geriatric collections.
- Strong communication skills and ability to adapt to change.
- Keyboard and data-entry experience.
- English proficiency.
- Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed.
- Ability to perform repetitive fine hand motions, stand or sit for extended periods, walk frequently, and occasionally bend, kneel, reach, twist, or pull.
- Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.
Nice To Haves
- Customer service experience in a retail or service environment.
- Completion of an accredited phlebotomy program, or medical assistant or paramedic training.
- Professional medical certification, such as medical assistant, phlebotomy, or similar certification.
Responsibilities
- Perform specimen collections for a variety of tests, including venipuncture and capillary draws, and handle difficult draws such as pediatric, geriatric, and hard-stick collections.
- Obtain patient identification and signatures to ensure accurate specimen labeling, and complete data entry as needed.
- Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage according to test orders.
- Research test and client information and verify written and electronic orders using laboratory systems or service directories.
- Resolve routine patient and client concerns independently and escalate non-routine issues appropriately.
- Provide professional, respectful, and efficient service; explain collection procedures and answer patient questions.
- Complete accurate patient registration, test order entry, and billing data entry.
- Maintain a clean, orderly, and welcoming collection environment and manage multiple priorities in a high-volume setting.
- Provide coverage across Patient Service Centers and Client Offices within the assigned territory, including with minimal notice.
- Complete daily office activities accurately and on time.
- Obtain identification, enter billing information, and collect payments when required, following corporate policies.
- Follow departmental procedures, safety protocols, compliance standards, and patient-information confidentiality requirements.
- Use laboratory systems, directories, and corporate tools to verify orders and documentation.
- Support administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
- Complete required training and maintain current phlebotomy skills and knowledge.
Benefits
- Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
- Well-being programs.
- Annual no-cost Blueprint for Wellness health assessment.
- healthyMINDS mental health program.
- Vacation and Health/Flex Time.
- Six holidays plus one MyDay off.
- FinFit financial coaching and services.
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
- Employee stock purchase plan.
- Life and disability insurance, with buy-up option.
- Flexible Spending Accounts.
- Annual incentive plans and possible annual performance bonus compensation.
- Matching gifts program.
- Education assistance through MyQuest for Education.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
