Phlebotomist II

Quest Diagnosticsorporated • Chicago, IL

1d • Onsite

About The Position

The Patient Services Representative II (PSR II) represents the company to patients and collects quality blood samples for laboratory testing, preparing specimens according to established practices and procedures. The role involves direct patient contact and requires creating an atmosphere of trust and confidence while explaining procedures and collecting specimens skillfully, safely, and accurately. The PSR II demonstrates leadership behaviors, process excellence, and sensitivity to confidentiality and accuracy of patient information.

Successful applicants may be assigned to a doctor's office or patient service center, as business needs dictate. Under the direction of the area supervisor, the PSR II completes daily activities accurately and on time, maintains a safe and professional environment, performs forensic and clinical specimen collection and processing, verifies patient demographic information and initials, obtains patient signatures after venipuncture to confirm tube labeling, and maintains required records and documentation. The role also promotes a positive image to patients, clients, employees, and the public.

The schedule listed is Monday through Thursday, 11 a.m. to 8 p.m., with rotating Saturdays from 9 a.m. to 4 p.m. The position is not eligible for remote work. Travel and flexible hours may be required to cover multiple locations, including patient service centers and in-office phlebotomy locations, with minimal notice. Training locations may vary based on trainer availability.

Requirements

• High school diploma or equivalent required.
• 1–3 years of phlebotomy experience required, including pediatric, geriatric, and capillary collections.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Flexible availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
• Commitment to company policies and procedures, including dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Ability to make decisions based on established procedures and exercise good judgment.
• Reliable transportation, a valid driver's license, and a clean driving record, if applicable.
• Ability to travel and work flexible hours across multiple locations, including with minimal notice.
• Ability to handle multiple priorities in a high-volume setting.
• Demonstrated customer focus; ability to communicate openly and transparently with peers, supervisors, and patients; ability to embrace change; and knowledge of the business.
• Keyboard and data-entry experience.

Nice To Haves

• Medical assistant or paramedic training preferred.
• Phlebotomy certification preferred; required in California, Nevada, and Washington.
• Two years of experience in a Patient Service Center environment preferred.
• Customer service experience in a retail or service environment highly preferred.

Responsibilities

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Collect and process forensic and clinical specimens following established practices and procedures.
• Explain procedures to patients and draw blood specimens skillfully, safely, and accurately.
• Verify patient demographic information and initials, and obtain the patient's signature after venipuncture to verify tubes were labeled in their presence and that the label name is correct.
• Maintain required records and documentation.
• Maintain a safe and professional environment.
• Promote a positive image to patients, clients, employees, and the public.
• Cover multiple locations, including patient service centers and in-office phlebotomy locations, as needed.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED