Phlebotomist II

Cynet Systems • Chicago, IL

8d

About The Position

The Phlebotomist II (also described as Patient Services Representative II) represents the organization to patients presenting for routine care or health insights. The role collects blood samples and prepares specimens for laboratory testing in accordance with established practices and procedures. It involves direct patient contact, explaining procedures, and drawing blood safely, skillfully, and accurately while fostering patient trust and confidence. The successful candidate demonstrates leadership behaviors, process excellence, confidentiality, and accurate handling of patient information. Assignments may be at a physician’s office, a patient service center, or another location as business needs dictate. Training locations may vary depending on trainer availability.

Requirements

• High school diploma or equivalent.
• 1–3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Availability and flexibility to meet staffing needs, including weekends, holidays, on-call work, and overtime.
• Commitment to company policies and procedures, including dress code, employee health and safety, and everyday excellence guiding principles.
• Ability to make decisions based on established procedures and exercise good judgment.
• Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
• Ability to travel and work flexible hours across multiple locations, including covering Patient Service Center or In-Office Phlebotomy locations with minimal notice.
• Ability to manage multiple priorities in a high-volume setting.
• Superior customer focus and ability to communicate openly and transparently with peers, supervisors, and patients.
• Ability to embrace change and knowledge of the business.
• Keyboarding and data-entry experience.
• Phlebotomy certification is required in California, Nevada, and Washington.

Nice To Haves

• Medical assistant or paramedic training preferred.
• Phlebotomy certification preferred, except where required in California, Nevada, and Washington.
• Two years of experience in a Patient Service Center environment preferred.
• Customer service experience in a retail or service environment highly preferred.

Responsibilities

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Perform forensic and clinical specimen collection and processing according to established practices and procedures.
• Verify patient demographic information and initials, and obtain the patient’s signature after venipuncture to confirm tubes were labeled in the patient’s presence and the label name is correct.
• Maintain required records and documentation.
• Promote a positive image to patients, clients, employees, and the public.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED