Phlebotomist II

Quest Diagnosticsorporated•Rockwall, TX

About The Position

The Phlebotomist II represents the company to patients and collects quality blood samples for laboratory testing. The role explains procedures, builds patient trust, and draws and processes specimens skillfully, safely, and accurately while protecting confidential patient information. The position may be assigned to a doctor's office or patient service center, depending on business needs. Under the direction of the area supervisor, the Phlebotomist II completes daily activities accurately and on time, maintains a safe and professional environment, and performs clinical and forensic specimen collection and processing according to established practices and procedures. The role verifies patient demographic information and initials, obtains the patient’s post-venipuncture signature to confirm that tubes were labeled in the patient’s presence and correctly identified, and maintains required records and documentation. The employee demonstrates organizational commitment and promotes a positive image to patients, clients, colleagues, and the public. The position requires flexibility to cover multiple locations, patient service centers, and in-office phlebotomy locations, sometimes with minimal notice. Training locations may vary based on trainer availability.

Requirements

High school diploma or equivalent required.
One to three years of phlebotomy experience required, including pediatric, geriatric, and capillary collections.
Excellent phlebotomy skills, including pediatric and geriatric collections.
Ability to deliver quality, error-free work in a fast-paced, high-volume environment and manage multiple priorities.
Ability to work independently with minimal on-site supervision and make sound decisions using established procedures.
Reliable transportation, a valid driver’s license, and a clean driving record if applicable.
Ability to travel and work flexible hours at multiple locations, including weekends, holidays, on-call shifts, and overtime, as staffing needs require.
Commitment to company policies and procedures, including dress code, employee health and safety, and Everyday Excellence Guiding Principles.
Strong customer focus and ability to communicate openly and transparently with peers, supervisors, and patients.
Ability to adapt to and embrace change, with knowledge of the business.
Keyboard and data-entry experience.
Must meet applicable phlebotomy certification requirements in California, Nevada, and Washington.

Nice To Haves

Medical assistant or paramedic training preferred.
Phlebotomy certification preferred, and required in California, Nevada, and Washington.
Two years of experience in a Patient Service Center environment preferred.
Customer service experience in a retail or service environment highly preferred.

Responsibilities

Collect quality blood specimens from patients for laboratory testing.
Explain procedures to patients and draw specimens safely, skillfully, and accurately while building patient trust.
Perform clinical and forensic specimen collection and processing according to established practices and procedures.
Complete daily activities accurately and on time under the direction of the area supervisor.
Verify patient demographic information and initials, and obtain the patient’s signature after venipuncture to confirm tubes were labeled in the patient’s presence and bear the correct name.
Maintain required records and documentation.
Maintain a safe and professional environment and handle patient information confidentially and accurately.
Work at assigned doctors’ offices, patient service centers, or other locations as business needs dictate.
Cover multiple locations, including patient service centers and in-office phlebotomy locations, as required.
Promote a positive image to patients, clients, employees, and the public.