Phlebotomy - Phlebotomist II

Quest Diagnostics•Cadillac, MI

4d•Onsite

About The Position

The Patient Services Representative II represents the company to patients and collects quality blood samples for laboratory testing according to established practices and procedures. The role involves direct patient contact, explaining procedures, building trust, and collecting blood specimens skillfully, safely, and accurately while protecting the confidentiality and accuracy of patient information. Under the direction of the area supervisor, the employee performs daily activities accurately and on time, maintains a safe and professional environment, and carries out forensic and clinical specimen collection and processing. Duties include verifying patient demographic information and initials, confirming the patient’s signature after venipuncture to ensure tubes were labeled in the patient’s presence and with the correct name, and maintaining required records and documentation. The employee promotes a positive image to patients, clients, coworkers, and the public. Assignments may be at a doctor’s office, patient service center, or other locations as business needs dictate.

Requirements

High school diploma or equivalent required.
1–3 years of phlebotomy experience required, including pediatric, geriatric, and capillary collections.
Excellent phlebotomy skills, including pediatric and geriatric collections.
Ability to produce quality, error-free work in a fast-paced, high-volume environment.
Ability to work independently with minimal on-site supervision and make decisions using established procedures and good judgment.
Ability to handle multiple priorities.
Keyboard and data-entry experience.
Strong customer focus and ability to communicate openly and transparently with peers, supervisors, and patients.
Ability to work flexible hours and travel to multiple locations with minimal notice; reliable transportation, a valid driver’s license, and a clean driving record are required if applicable.
Availability may be required for weekends, holidays, on-call work, and overtime.
Commitment to company policies and procedures, including dress code, employee health and safety, and Everyday Excellence Guiding Principles.
Ability to embrace change and knowledge of the business.

Nice To Haves

Medical assistant or paramedic training preferred.
Phlebotomy certification preferred; required in California, Nevada, and Washington.
Two years of experience in a Patient Service Center environment preferred.
Customer service experience in a retail or service environment highly preferred.

Responsibilities

Draw blood samples and prepare specimens for laboratory testing following established procedures.
Explain procedures to patients and collect specimens skillfully, safely, and accurately.
Perform forensic and clinical specimen collection and processing.
Verify patient demographic information and initials, and obtain the patient’s signature after venipuncture to confirm specimen tubes were correctly labeled in the patient’s presence.
Maintain required records and documentation.
Perform daily activities accurately and on time under the direction of the area supervisor.
Maintain a safe and professional environment and promote a positive image to patients, clients, employees, and the public.
Cover multiple locations, including patient service centers and in-office phlebotomy locations, as staffing and business needs require.