Phlebotomy - Phlebotomist II

Quest Diagnostics•Littleton, CO

About The Position

The Phlebotomist II, also described as a Patient Services Representative II (PSR II), represents the company to patients at a doctor's office or patient service center, or at other locations as business needs dictate. The role collects quality blood samples and prepares specimens for laboratory testing according to established practices and procedures. It involves direct patient contact, explaining procedures, and drawing blood skillfully, safely, and accurately while building patient trust and protecting confidential information. Under the direction of the area supervisor, the employee performs daily activities accurately and on time, maintains a safe and professional environment, and handles forensic and clinical specimen collection and processing. The role also includes verifying patient demographic information and initials, obtaining the patient's signature after venipuncture to verify that tubes were labeled in the patient's presence and correctly named, and maintaining required records and documentation. The employee promotes a positive image to patients, clients, employees, and the public. This is a contract role in Littleton, Colorado, for at least four months, with a possible extension. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. MST. Staffing needs may also require flexible hours, weekends, holidays, on-call availability, overtime, travel between locations, and coverage at patient service centers or in-office phlebotomy locations with minimal notice. Training locations may vary based on trainer availability.

Requirements

High school diploma or equivalent.
1–3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Ability to produce quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills, including pediatric and geriatric phlebotomy.
Flexibility and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
Commitment to company policies and procedures, including dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
Ability to make decisions based on established procedures and exercise good judgment.
Reliable transportation, a valid driver's license, and a clean driving record, if applicable.
Willingness to travel and work flexible hours across multiple locations, including covering patient service center and in-office phlebotomy locations with minimal notice.
Ability to manage multiple priorities in a high-volume setting.
Superior customer focus and ability to communicate openly and transparently with peers, supervisors, and patients; embrace change; and demonstrate knowledge of the business.
Keyboard and data-entry experience.

Nice To Haves

Medical assistant or paramedic training.
Phlebotomy certification; required in California, Nevada, and Washington.
Two years of experience in a Patient Service Center environment.
Customer service experience in a retail or service environment.

Responsibilities

Collect blood specimens, including pediatric and geriatric collections, and prepare samples for laboratory testing according to established procedures.
Perform forensic and clinical specimen collection and processing duties.
Explain procedures to patients and draw blood in a skillful, safe, and accurate manner.
Verify patient demographic information and initials, and obtain the patient's signature after venipuncture to confirm tubes were labeled in the patient's presence and correctly named.
Perform daily activities accurately and on time under the direction of the area supervisor.
Maintain a safe and professional environment and protect confidential patient information.
Maintain required records and documentation.
Promote a positive image to patients, clients, employees, and the public.
Travel between locations and provide coverage at patient service centers or in-office phlebotomy locations as staffing needs require.