Phlebotomy - Phlebotomist II

Quest Diagnostics•Murfreesboro, TN

About The Position

The Patient Services Representative II represents the company to patients and draws quality blood samples, preparing specimens for laboratory testing in accordance with established practices and procedures. The role involves direct patient contact and requires creating an atmosphere of trust and confidence by explaining procedures and collecting blood safely, skillfully, and accurately. The position emphasizes process excellence, confidentiality, and accuracy in handling patient information. Under the direction of the area supervisor, the Phlebotomist II performs daily activities accurately and on time and maintains a safe, professional environment. The role includes forensic and clinical specimen collection and processing, verifying patient demographic information and initials, and confirming after venipuncture that tubes were labeled in the patient’s presence and bear the correct name. The employee maintains records and documentation and promotes a positive image to patients, clients, employees, and the public. Work assignments may be at a doctor’s office, patient service center, or other location as business needs dictate.

Requirements

High school diploma or equivalent.
1–3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Good communication skills.
Ability to produce quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills, including pediatric and geriatric collections.
Flexibility and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
Commitment to company policies and procedures, including dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
Ability to make decisions based on established procedures and exercise good judgment.
Reliable transportation, valid driver license, and clean driving record, if applicable.
Ability to travel and work flexible hours across multiple locations, including covering Patient Service Center and in-office phlebotomy locations with minimal notice.
Ability to handle multiple priorities in a high-volume setting.
Ability to communicate openly and transparently with peers, supervisors, and patients; demonstrate customer focus; embrace change; and understand the business.
Keyboard and data-entry experience.

Nice To Haves

Medical assistant or paramedic training.
Phlebotomy certification; certification is required in California, Nevada, and Washington.
Two years of experience in a Patient Service Center environment.
Customer service experience in a retail or service environment.

Responsibilities

Draw blood samples from patients and prepare specimens for laboratory testing according to established procedures.
Explain procedures to patients and collect blood specimens safely, skillfully, and accurately.
Perform forensic and clinical specimen collection and processing.
Verify patient demographic information and initials, and confirm after venipuncture that tubes were labeled in the patient’s presence and have the correct name.
Maintain required records and documentation.
Perform daily activities accurately and on time under the direction of the area supervisor.
Maintain a safe and professional environment.
Promote a positive image to patients, clients, employees, and the public.
Work at assigned doctor’s office, patient service center, or other locations as business needs dictate.