Phlebotomist II - 1st Shift

Quest Diagnosticsorporated • Takoma Park, MD

1d • Onsite

About The Position

The Patient Services Representative II (PSR II) represents the company to patients and collects quality blood samples, preparing specimens for laboratory testing according to established practices and procedures. The role involves direct patient contact, explaining procedures, and collecting blood skillfully, safely, and accurately while building patient trust. The PSR II demonstrates leadership behaviors, process excellence, confidentiality, and accuracy in handling patient information.

Under the direction of the area supervisor, the PSR II performs daily activities accurately and on time, maintains a safe and professional environment, and carries out clinical and forensic specimen collection and processing. The role includes verifying patient demographic information and initials, obtaining the patient’s signature after venipuncture, confirming that tubes were labeled in the patient’s presence and that labels are correct, and maintaining required records and documentation. The employee promotes a positive image to patients, clients, coworkers, and the public. Assignments may be at a doctor’s office or patient service center, as business needs dictate, and may involve multiple locations with minimal notice. Training locations may vary based on trainer availability.

Requirements

• High school diploma or equivalent.
• Three years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Phlebotomy certification is required in California, Nevada, and Washington; the posting also lists phlebotomy certification as preferred.
• Ability to provide quality, error-free work in a fast-paced, high-volume environment and handle multiple priorities.
• Ability to work independently with minimal on-site supervision and make decisions based on established procedures using good judgment.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Keyboard and data-entry experience.
• Ability to meet staffing needs with flexible hours, including weekends, holidays, on-call work, and overtime.
• Commitment to company policies and procedures, including dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Superior customer focus and ability to communicate openly and transparently with peers, supervisors, and patients; ability to embrace change and knowledge of the business.
• Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
• Ability to travel and work flexible hours at multiple locations, including providing coverage with minimal notice.

Nice To Haves

• Medical assistant or paramedic training.
• Phlebotomy certification, except where it is required by state.
• At least two years of experience in a Patient Service Center environment.
• Customer service experience in a retail or service environment.

Responsibilities

• Collect blood samples, including pediatric, geriatric, and capillary collections, and prepare specimens for laboratory testing using established procedures.
• Explain collection procedures to patients and provide safe, accurate, skillful service that builds trust and confidence.
• Perform clinical and forensic specimen collection and processing duties.
• Verify patient demographic information and initials, obtain the patient’s signature after venipuncture, and verify that tubes were labeled in the patient’s presence and that the label is correct.
• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment and required records and documentation.
• Promote a positive image to patients, clients, employees, and the public.
• Travel between work locations and provide coverage at Patient Service Center and in-office phlebotomy locations as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED