Phlebotomist II - 1st Shift

TalentBurst•Springfield, MA

About The Position

The Phlebotomist II, also described as a Patient Services Representative II (PSR II), represents the company to patients and collects quality blood samples for laboratory testing. The role involves explaining procedures, creating a trusting atmosphere, and collecting and processing clinical and forensic specimens safely, accurately, and according to established practices and procedures. The employee verifies patient demographic information and initials, obtains the patient’s signature after venipuncture to confirm that tubes were labeled in the patient’s presence and with the correct name, and maintains required records and documentation. Under the direction of the area supervisor, the employee completes daily activities accurately and on time, maintains a safe and professional environment, and promotes a positive image to patients, clients, employees, and the public. Assignments may be at a doctor’s office, patient service center, or other locations as business needs dictate. The position may require travel between sites and coverage at patient service center or in-office phlebotomy locations with minimal notice.

Requirements

High school diploma or equivalent.
Three years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Ability to provide quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills, including pediatric and geriatric collections.
Flexibility and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
Commitment to company policies and procedures, including dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
Ability to make decisions based on established procedures and exercise good judgment.
Reliable transportation, a valid driver license, and a clean driving record, if applicable.
Ability to travel and work flexible hours at multiple locations, including covering locations with minimal notice.
Ability to handle multiple priorities in a high-volume setting.
Superior customer focus and ability to communicate openly and transparently with peers, supervisors, and patients.
Ability to embrace change and knowledge of the business.
Keyboard and data-entry experience.
Phlebotomy certification is required in California, Nevada, and Washington.

Nice To Haves

Medical assistant or paramedic training.
Phlebotomy certification, except where required.
At least two years of experience in a Patient Service Center environment.
Customer service experience in a retail or service environment.

Responsibilities

Perform daily activities accurately and on time under the direction of the area supervisor.
Collect and process clinical and forensic specimens following established practices and procedures.
Explain procedures to patients and draw blood specimens skillfully, safely, and accurately.
Verify patient demographic information and initials, and obtain the patient’s signature after venipuncture to confirm correct tube labeling in the patient’s presence.
Maintain required records and documentation.
Maintain a safe and professional environment.
Promote a positive image to patients, clients, employees, and the public.
Travel between sites and cover patient service center or in-office phlebotomy locations as needed.