Phlebotomist II - 1st Shift

Quest Diagnosticsorporated • Silver Spring, MD

1d • Onsite

About The Position

The Patient Services Representative II (PSR II) represents the company to patients and collects quality blood samples for laboratory testing. The role involves explaining procedures, drawing blood skillfully and safely, and preparing specimens according to established practices and procedures. The PSR II builds patient trust while maintaining confidentiality and accuracy of patient information.

Under the direction of the area supervisor, the PSR II performs daily activities accurately and on time, maintains a safe and professional environment, and carries out forensic and clinical specimen collection and processing. The role also includes verifying patient demographic information and initials, obtaining the patient's signature after venipuncture to confirm tubes were labeled in their presence and correctly, and maintaining required records and documentation. Successful applicants may be assigned to a doctor's office, patient service center, or another location according to business needs. Training locations may vary based on trainer availability.

Requirements

• High school diploma or equivalent.
• Three years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Flexible availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
• Ability to follow company policies and procedures, including dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Ability to make decisions based on established procedures and exercise good judgment.
• Reliable transportation, a valid driver's license, and a clean driving record, if applicable.
• Willingness to travel and work flexible hours across multiple locations, including covering patient service center and in-office phlebotomy locations with minimal notice.
• Ability to handle multiple priorities in a high-volume setting.
• Ability to demonstrate superior customer focus, communicate openly and transparently with peers, supervisors, and patients, embrace change, and demonstrate knowledge of the business.
• Keyboard and data-entry experience.
• Phlebotomy certification is required in California, Nevada, and Washington; the custom fields also list phlebotomy certification as a required credential.

Nice To Haves

• Medical assistant or paramedic training preferred.
• Phlebotomy certification preferred where not required by state.
• At least two years of experience in a Patient Service Center environment preferred.
• Customer service experience in a retail or service environment preferred.

Responsibilities

• Draw quality blood samples and prepare specimens for laboratory testing in accordance with established practices and procedures.
• Explain procedures to patients and collect blood specimens skillfully, safely, and accurately.
• Perform forensic and clinical specimen collection and processing.
• Verify patient demographic information and initials, and obtain the patient's signature after venipuncture to confirm specimen tubes were labeled in the patient's presence and correctly.
• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Maintain required records and documentation.
• Promote a positive image to patients, clients, employees, and the public.
• Cover multiple locations, including patient service center and in-office phlebotomy locations, as needed.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED