Phlebotomist II - 1st Shift

Quest Diagnosticsorporated • Rogers, AR

1d • Onsite

About The Position

The Patient Services Representative II (PSR II) represents the company to patients visiting for routine health services or important health decisions. The role collects blood samples and prepares specimens for laboratory testing according to established practices and procedures. It involves direct patient contact, explaining procedures, and drawing specimens skillfully, safely, and accurately while creating an atmosphere of trust and confidence. The PSR II demonstrates leadership behaviors, process excellence, and sensitivity to patient confidentiality and information accuracy.

Applicants may be assigned to a doctor's office or patient service center based on business needs. Under the area supervisor's direction, the employee performs daily activities accurately and on time, maintains a safe and professional environment, and performs forensic and clinical specimen collection and processing. The role includes verifying patient demographic information and initials, obtaining the patient's signature after venipuncture to verify tubes were labeled in their presence and correctly, maintaining records and documentation, and promoting a positive image to patients, clients, employees, and the public. Training locations may vary based on trainer availability.

Requirements

• High school diploma or equivalent.
• Three years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Ability to make decisions based on established procedures and exercise good judgment.
• Ability to handle multiple priorities in a high-volume setting.
• Keyboard and data-entry experience.
• Ability to communicate openly and transparently with peers, supervisors, and patients; demonstrate customer focus; embrace change; and understand the business.
• Availability and flexibility based on staffing needs, including weekends, holidays, on-call work, and overtime.
• Reliable transportation, a valid driver's license, and a clean driving record if applicable.
• Ability to travel and work flexible hours at multiple locations, including covering Patient Service Center and in-office phlebotomy locations with minimal notice.
• Compliance with company policies and procedures, including dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Phlebotomy certification is required in California, Nevada, and Washington.

Nice To Haves

• Medical assistant or paramedic training.
• Phlebotomy certification, except where required in California, Nevada, and Washington.
• At least two years of experience in a Patient Service Center environment.
• Customer service experience in a retail or service environment.

Responsibilities

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Collect blood and other clinical or forensic specimens and prepare them for laboratory testing according to established practices and procedures.
• Explain procedures to patients and draw blood specimens skillfully, safely, and accurately.
• Verify patient demographic information and initials, and obtain the patient's signature after venipuncture to confirm tubes were labeled in the patient's presence and bear the correct name.
• Maintain required records and documentation.
• Maintain a safe and professional environment.
• Promote a positive image to patients, clients, employees, and the public.
• Cover multiple locations, including Patient Service Center and in-office phlebotomy locations, as required.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED