Phlebotomist II

Quest Diagnosticsorporated • Columbia, MO

1d

About The Position

The Patient Services Representative II (PSR II) represents the company to patients and collects quality blood samples for laboratory testing, preparing specimens according to established practices and procedures. The role involves direct patient contact and requires creating trust and confidence by explaining procedures and drawing blood skillfully, safely, and accurately. The PSR II demonstrates leadership behaviors, process excellence, confidentiality, and accuracy in handling patient information.

Under the direction of the area supervisor, the PSR II completes daily activities accurately and on time, maintains a safe and professional environment, performs forensic and clinical specimen collection and processing, verifies patient demographic information and initials, and confirms patient signatures after venipuncture to ensure tubes are correctly labeled in the patient's presence. The position maintains required records and documentation and promotes a positive image to patients, clients, employees, and the public. Assignments may be at a doctor's office, patient service center, or other location based on business needs.

Requirements

• High school diploma or equivalent.
• 1–3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Flexible availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
• Commitment to company policies and procedures, including dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Ability to make decisions based on established procedures and exercise good judgment.
• Reliable transportation, a valid driver's license, and a clean driving record, if applicable.
• Ability to travel and work flexible hours across multiple locations, including covering patient service center and in-office phlebotomy locations with minimal notice.
• Ability to handle multiple priorities in a high-volume setting.
• Superior customer focus; ability to communicate openly and transparently with peers, supervisors, and patients; ability to embrace change; and knowledge of the business.
• Keyboard and data-entry experience.
• Phlebotomy certification is required in California, Nevada, and Washington.

Nice To Haves

• Medical assistant or paramedic training.
• Phlebotomy certification, except where required.
• Two years of experience in a Patient Service Center environment.
• Customer service experience in a retail or service environment.

Responsibilities

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Collect blood samples and prepare specimens for laboratory testing according to established procedures.
• Perform forensic and clinical specimen collection and processing.
• Explain procedures to patients and draw blood specimens skillfully, safely, and accurately.
• Verify patient demographic information and initials, and obtain the patient's signature after venipuncture to confirm tubes were labeled in the patient's presence and carry the correct name.
• Maintain required records and documentation.
• Maintain a safe and professional environment.
• Promote a positive image to patients, clients, employees, and the public.
• Travel to and cover multiple patient service center and in-office phlebotomy locations as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED