Phlebotomist II

Quest Diagnosticsorporated • Duluth, GA

22h

About The Position

The Phlebotomist II (Patient Services Representative II) represents the company to patients and collects and prepares blood specimens for laboratory testing. The role involves direct patient contact, explaining procedures, and drawing specimens skillfully, safely, and accurately while establishing patient trust and confidence. The position emphasizes process excellence, confidentiality, accurate patient information, and the company’s Leadership Behaviors.

Under the direction of the area supervisor, the Phlebotomist II performs daily activities accurately and on time, maintains a safe and professional environment, and carries out clinical and forensic specimen collection and processing according to established practices and procedures. The role verifies patient demographic information and initials, obtains patient signature after venipuncture to confirm tubes were labeled in the patient’s presence and the labels are correct, and maintains required records and documentation. Assignments may be at a doctor’s office or patient service center, depending on business needs. Travel and flexible hours may be required to cover multiple locations, including with minimal notice. Training locations may vary depending on trainer availability.

Requirements

• High school diploma or equivalent required.
• 1–3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Ability to handle multiple priorities in a high-volume setting.
• Ability to make decisions based on established procedures and exercise good judgment.
• Keyboard and data-entry experience.
• Ability to work flexibly based on staffing needs, including weekends, holidays, on-call assignments, and overtime.
• Ability to travel and work flexible hours across multiple locations, sometimes with minimal notice.
• Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
• Commitment to company policies and procedures, including the dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Demonstrated customer focus, open and transparent communication with peers, supervisors, and patients, adaptability to change, and knowledge of the business.

Nice To Haves

• Medical assistant or paramedic training preferred.
• Phlebotomy certification preferred; required in California, Nevada, and Washington.
• Two years of experience in a Patient Service Center environment preferred.
• Customer service experience in a retail or service environment highly preferred.

Responsibilities

• Collect blood specimens, including pediatric, geriatric, and capillary collections, and prepare specimens for laboratory testing.
• Explain procedures to patients and perform venipuncture skillfully, safely, and accurately while fostering trust and confidence.
• Perform clinical and forensic specimen collection and processing according to established practices and procedures.
• Verify patient demographic information and initials, obtain the patient’s signature after venipuncture, and confirm tubes are labeled in the patient’s presence with the correct name.
• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public.
• Travel to and cover multiple patient service center and in-office phlebotomy locations as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED