Phlebotomist II

Quest Diagnosticsorporated • Grapevine, TX

1d

About The Position

The Patient Services Representative II (PSR II) represents the company to patients and draws quality blood samples, preparing specimens for laboratory testing according to established practices and procedures. The role involves direct patient contact, explaining procedures and creating an atmosphere of trust and confidence while collecting specimens skillfully, safely, and accurately. The PSR II demonstrates leadership behaviors, process excellence, confidentiality, and accuracy in handling patient information.

Under the direction of the area supervisor, the PSR II performs daily activities accurately and on time, maintains a safe and professional environment, and carries out forensic and clinical specimen collection and processing. The role includes verifying patient demographic information and initials, obtaining the patient’s signature after venipuncture to confirm tubes were labeled in the patient’s presence and correctly, and maintaining required records and documentation. The position promotes a positive image to patients, clients, employees, and the public. Assignments may be at a doctor’s office or patient service center, depending on business needs.

Requirements

• High school diploma or equivalent.
• 1–3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Availability and flexibility based on staffing needs, including weekends, holidays, on-call work, and overtime.
• Commitment to company policies and procedures, including dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Ability to make decisions based on established procedures and exercise good judgment.
• Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
• Ability to travel and work flexible hours across multiple locations, including Patient Service Center and in-office phlebotomy locations, with minimal notice.
• Ability to handle multiple priorities in a high-volume setting.
• Superior customer focus; ability to communicate openly and transparently with peers, supervisors, and patients; ability to embrace change; and knowledge of the business.
• Keyboard and data-entry experience.

Nice To Haves

• Medical assistant or paramedic training.
• Phlebotomy certification; required in California, Nevada, and Washington.
• Two years of experience in a Patient Service Center environment.
• Customer service experience in a retail or service environment.

Responsibilities

• Draw quality blood samples and prepare specimens for laboratory testing according to established practices and procedures.
• Explain procedures to patients and collect blood specimens skillfully, safely, and accurately.
• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Perform forensic and clinical specimen collection and processing.
• Verify patient demographic information and initials, and obtain the patient’s signature after venipuncture to verify that tubes were labeled in the patient’s presence and that the label is correct.
• Maintain required records and documentation.
• Promote a positive image to patients, clients, employees, and the public.
• Work at assigned doctor’s office or patient service center locations as business needs dictate, including covering multiple locations when required.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED