Phlebotomist 2

Quest Diagnostics•Cumming, GA

About The Position

The Phlebotomist II (Patient Services Representative II) represents the company to patients at a doctor’s office, patient service center, or other location as business needs dictate. The role collects quality blood samples and prepares specimens for laboratory testing in accordance with established practices and procedures. It involves direct patient contact, explaining procedures, and collecting blood safely, accurately, and skillfully while creating an atmosphere of trust and confidence. Under the direction of the area supervisor, the Phlebotomist II completes daily activities accurately and on time, maintains a safe and professional environment, and performs clinical and forensic specimen collection and processing. The role verifies patient demographic information and initials, and obtains the patient’s signature after venipuncture to confirm that tubes were labeled in the patient’s presence and that the label is correct. It also maintains required records and documentation and promotes a positive image to patients, clients, employees, and the public. Assignments may require travel between locations, flexible hours, and coverage at patient service center or in-office phlebotomy locations.

Requirements

High school diploma or equivalent required.
1–3 years of phlebotomy experience required, including pediatric, geriatric, and capillary collections.
Excellent phlebotomy skills, including pediatric and geriatric collections.
Ability to provide quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Ability to make decisions based on established procedures and exercise good judgment.
Ability to handle multiple priorities in a high-volume setting.
Keyboard and data-entry experience.
Strong customer focus and ability to communicate openly and transparently with peers, supervisors, and patients.
Ability to adapt to and embrace change, and knowledge of the business.
Must comply with company policies and procedures, including the dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
Flexibility and availability to meet staffing needs, including weekends, holidays, on-call work, and overtime.
Travel and flexible hours required to work at multiple locations and cover patient service center or in-office phlebotomy locations with minimal notice.
Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.

Nice To Haves

Medical assistant or paramedic training preferred.
Phlebotomy certification preferred; required in California, Nevada, and Washington.
Two years of experience in a Patient Service Center environment preferred.
Customer service experience in a retail or service environment highly preferred.

Responsibilities

Collect quality blood samples from patients and prepare specimens for laboratory testing according to established practices and procedures.
Explain procedures to patients and perform blood collection skillfully, safely, and accurately.
Perform clinical and forensic specimen collection and processing duties.
Verify patient demographic information and initials, and obtain the patient’s signature after venipuncture to confirm tube labeling.
Complete daily activities accurately and on time under the direction of the area supervisor.
Maintain a safe and professional environment.
Maintain required records and documentation.
Work at assigned doctor’s offices, patient service centers, or other locations based on business needs, including covering multiple locations as needed.
Promote a positive image to patients, clients, employees, and the public.