Phlebotomist 2

Quest Diagnostics•Canton, GA

17h•Onsite

About The Position

The Phlebotomist 2 (Patient Services Representative II) represents the company to patients and collects and prepares blood specimens for laboratory testing in accordance with established practices and procedures. The role involves direct patient contact, explaining procedures, and drawing blood safely and accurately while building patient trust and confidence. The position emphasizes process excellence, confidentiality, and accurate handling of patient information. Under the direction of the area supervisor, the employee performs daily activities accurately and on time, maintains a safe and professional environment, and completes clinical and forensic specimen collection and processing. Responsibilities also include verifying patient demographic information and initials, obtaining the patient’s signature after venipuncture to confirm tubes were labeled in the patient’s presence and correctly, and maintaining required records and documentation. Assignments may be at a doctor’s office, patient service center, or other location based on business needs. Travel and flexible hours may be required to cover multiple locations, including patient service center and in-office phlebotomy sites. The selected candidate must complete Northside credentialing. Training locations may vary based on trainer availability.

Requirements

High school diploma or equivalent.
Phlebotomy certification is required for the role as stated in the posting title/details; certification is specifically noted as required in California, Nevada, and Washington.
1–3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Ability to produce quality, error-free work in a fast-paced, high-volume environment.
Ability to work independently with minimal on-site supervision and make decisions using established procedures and good judgment.
Excellent phlebotomy skills, including pediatric and geriatric collections.
Availability and flexibility based on staffing needs, including weekends, holidays, on-call work, and overtime.
Compliance with company policies and procedures, including dress code, employee health and safety, and Everyday Excellence Guiding Principles.
Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
Ability to travel, work flexible hours, and cover multiple locations with minimal notice.
Ability to handle multiple priorities.
Superior customer focus; open and transparent communication with peers, supervisors, and patients; adaptability to change; and knowledge of the business.
Keyboard and data-entry experience.

Nice To Haves

Medical assistant or paramedic training.
Phlebotomy certification (preferred generally; required in California, Nevada, and Washington).
Two years of experience in a Patient Service Center environment.
Customer service experience in a retail or service environment.

Responsibilities

Collect blood specimens, including pediatric, geriatric, and capillary collections, and prepare specimens for laboratory testing.
Perform clinical and forensic specimen collection and processing according to established practices and procedures.
Explain procedures to patients and draw blood safely, skillfully, and accurately.
Verify patient demographic information and initials, and obtain the patient’s post-venipuncture signature to confirm tubes were labeled in their presence and correctly.
Perform daily activities accurately and on time under the direction of the area supervisor.
Maintain a safe and professional environment and required records and documentation.
Promote a positive image to patients, clients, employees, and the public.
Travel and cover multiple patient service center and in-office phlebotomy locations as needed.
Complete Northside credentialing.