Phlebotomist II

Quest Diagnosticsorporated•Norcross, GA

12h•Onsite

About The Position

The Phlebotomist II (also described as Patient Services Representative II) draws blood samples and prepares specimens for laboratory testing, following established practices and procedures. The role involves direct patient contact and requires creating an atmosphere of trust and confidence while explaining procedures and collecting specimens skillfully, safely, and accurately. The position emphasizes process excellence, confidentiality, and accuracy of patient information. Under the direction of the area supervisor, the Phlebotomist II performs daily activities accurately and on time, maintains a safe and professional environment, and carries out forensic and clinical specimen collection and processing. The role includes confirming patient demographic information and initials, obtaining the patient’s signature after venipuncture to verify tubes were labeled in their presence and correctly, and maintaining required records and documentation. The employee promotes a positive image to patients, clients, coworkers, and the public. Work may be assigned to a doctor’s office, patient service center, or other locations as business needs dictate.

Requirements

High school diploma or equivalent required.
1–3 years of phlebotomy experience required, including pediatric, geriatric, and capillary collections.
Ability to provide quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills, including pediatric and geriatric collections.
Flexible availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
Commitment to company policies and procedures, including dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
Ability to make decisions based on established procedures and exercise good judgment.
Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
Ability to travel and work flexible hours across multiple locations and cover locations with minimal notice.
Ability to handle multiple priorities in a high-volume setting.
Superior customer focus and ability to communicate openly and transparently with peers, supervisors, and patients.
Ability to embrace change and knowledge of the business.
Keyboard and data-entry experience.
In California, Nevada, and Washington, phlebotomy certification is required.

Nice To Haves

Medical assistant or paramedic training preferred.
Phlebotomy certification preferred (required in California, Nevada, and Washington).
Two years of experience in a Patient Service Center environment preferred.
Customer service experience in a retail or service environment highly preferred.

Responsibilities

Draw quality blood samples and prepare specimens for laboratory testing according to established practices and procedures.
Explain procedures to patients and collect blood specimens skillfully, safely, and accurately.
Perform forensic and clinical specimen collection and processing.
Verify patient demographic information and initials, and obtain the patient’s signature after venipuncture to confirm tubes were labeled in their presence and correctly.
Perform daily activities accurately and on time under the direction of the area supervisor.
Maintain a safe and professional environment.
Maintain required records and documentation.
Work at assigned doctor’s offices, patient service centers, and other locations as business needs dictate.
Cover multiple locations, including Patient Service Center and in-office phlebotomy locations, as needed.
Promote a positive image to patients, clients, employees, and the public.